Ivy Wacuka

My background in customer service has equipped me with a deep understanding of customer needs and the ability to quickly identify challenges. I don't just solve problems; I build trust and rapport that naturally leads to identifying opportunities and closing deals. My proven skills in empathy, active listening, and strategic troubleshooting using CRM tools allow me to navigate complex customer scenarios effectively, ensuring satisfaction while consistently achieving objectives in fast-paced environments.

Highly motivated professional with a proven track record in delivering exceptional customer support. Adept at resolving inquiries, troubleshooting issues, and ensuring customer satisfaction across various communication channels, including phone, email, and chat. Possesses strong problem-solving, communication, and interpersonal skills, developed through experience in customer-facing roles within diverse industries. Eager to leverage these skills in a dynamic virtual assistant capacity to provide comprehensive support and enhance operational efficiency.

Detail-oriented and highly organized Virtual Assistant with proven experience delivering administrative, technical, and customer support in remote environments. Skilled in calendar management, email handling, data entry, and the use of productivity tools such as Google Workspace, Microsoft Office, and CRM platforms. Adept at streamlining operations, managing client communications, and ensuring timely task execution. Known for strong written and verbal communication skills, a proactive approach, and a commitment to providing exceptional, customer-focused support. Seeking a dynamic VA role where efficiency, adaptability, and client satisfaction drive success