Ivy Wamahiga

I have  3 years of experience in similar positions within the hospitality industry at Eland Safari Hotel , I have acquired a comprehensive understanding of the sector. Additionally, I am computer literate, proficient in MS Excel, and possess excellent email communication skills. I have demonstrated a commitment to delivering the highest quality service to corporate and individual guests throughout my career. In my previous roles, I have built strong rapport with guests, consistently aiming for 100% guest satisfaction. I have also been diligent in reporting guest feedback and taking immediate action whenever possible. With my attention to detail, organizational skills and  in-depth knowledge of hospitality products.

I possess a proactive approach to problem-solving and am adept at identifying deficiencies in customer satisfaction and implementing effective strategies to address them. Furthermore, my ability to handle and approve various documents related to service provision ensures meticulous record-keeping and adherence to company policies and procedures.
 

Diploma in Technical Trainer Tourism management at The Kenya School of TVET and attained a second class honours.

Diploma in Tourism management at  The Nyeri National polytechnic and attained a Distinction.