
Ivy Wamahiga
Customer Service / Support
Services offered
I am a versatile and dedicated individual with a commitment to excellence. Possessing strong communication skills and adaptability, I thrive in dynamic environments. My proactive approach to challenges, coupled with a keen eye for detail, allows me to contribute effectively to various tasks. With a passion for continuous learning and a collaborative mindset, I am adept at working both independently and as part of a team.
Experience
I have 3 years of experience in similar positions within the hospitality industry at Eland Safari Hotel , I have acquired a comprehensive understanding of the sector. Additionally, I am computer literate, proficient in MS Excel, and possess excellent email communication skills. I have demonstrated a commitment to delivering the highest quality service to corporate and individual guests throughout my career. In my previous roles, I have built strong rapport with guests, consistently aiming for 100% guest satisfaction. I have also been diligent in reporting guest feedback and taking immediate action whenever possible. With my attention to detail, organizational skills and in-depth knowledge of hospitality products.
I possess a proactive approach to problem-solving and am adept at identifying deficiencies in customer satisfaction and implementing effective strategies to address them. Furthermore, my ability to handle and approve various documents related to service provision ensures meticulous record-keeping and adherence to company policies and procedures.
Education
Diploma in Technical Trainer Tourism management at The Kenya School of TVET and attained a second class honours.
Diploma in Tourism management at The Nyeri National polytechnic and attained a Distinction.
Professionals in the same Customer Service / Support sector as Ivy Wamahiga
Professionals from different sectors near Thika, Nairobi Area
Other users who are called Ivy
Jobs near Thika, Nairobi Area
-
Virtual Assistant
1 week ago
M365Connect Nairobi, Nairobi County, KenyaJob summary · We are a fast-growing European startup specializing in Microsoft 365 and related Microsoft cloud solutions.Key Responsibilities at M365consultAdministrative Support: Assist in day-to-day administrative tasks... · ...
-
Intern Virtual Assistant
1 week ago
M365Connect Nairobi, Kenya+ Launch your logistics career as an Intern Virtual Assistant - Logistics Coordinator, assisting in operations on our innovative goods marketplace platform.+ Gain hands-on experience optimizing vehicle utilization and coordinating efficient transport schedules in freight forwardi ...
-
Assistant
1 month ago
Caretaker Nairobi, Nairobi CountyThis is a full-time, on-site Assistant role based in Nairobi. · ...