Grace Kagwe

I am an experienced customer service representative with over 5 years of dedicated service in the field. Throughout my career, I have developed a deep passion for providing exceptional support and building positive relationships with customers. My commitment to delivering outstanding service has allowed me to handle a wide range of inquiries with empathy, efficiency, and professionalism.

As a seasoned professional, I thrive in fast-paced environments and am skilled in managing inbound and outbound calls, emails, and chats effectively. I take pride in my ability to actively listen to customer needs and find creative solutions to ensure their satisfaction.

Over 5 years of customer service expertise with proficiency in handling inbound and outbound interactions via calls, emails, and chats. Committed to delivering exceptional support, building strong relationships, and ensuring customer satisfaction. Skilled in active listening, problem-solving, and time management. Seeking new opportunities to further enhance skills and make a positive impact.

Diploma in Telephone and  Reception skills/ Customer Service & Care: Graffins College; May to December 2006