Mercy Anyona

I am a passionate customer service professional with 3 years of experience.  I have worked for Majorel Kenya and CCI Kenya. 

Dear Hiring Manager,

I am Mercy Anyona currently working at Majorel Kenya Limited. I am currently working for Zalando, an online shopping platform. Am currently handling the German market. I handle calls emails and chats in regard to clients orders and all the challenges that might arise during shopping and shipping of goods . 

 I was previously at CCI Kenya where i was  working for Mshwari campaign, an NCBA bank product. I am writing to express my interest to join your organisation as a customer service  representative.

I  worked with CCI Kenya for one year and two months and during this period I managed to be the top performer and even managed to be the top converter six times consecutively with a very high collection against my allocation while working in the collection department. This made me stand out from my fellow agents and I have received several awards for being an outstanding performer. 

Bsc Population Health from Kenyatta university with Second class Upper