
Yasmin Ombajo
Customer Service / Support
About Yasmin Ombajo:
A well diverse Customer service Professional with hands-on Experience in the sports gaming and green energy industries. I excel in building productive relationships with employees and clients through customer engagement and employee administration. I am a mentor, innovator, trainer, and I thrive in empowering colleagues with new skills to improve customer experience and improve workplace culture.
Experience
November 2020-present: Customer Service Executive Sun King.
Overall, Purpose: To ensure that Sun King clients get the best aftersales customer experience when they call in to be assisted on various after service requests. This ensures a smooth interaction between clients and the company as we strive to make our clients happy and satisfied.
Duties & Responsibilities
Inbound Campaign
- Receiving customer queries and ensuring their solved promptly.
- Escalating complex client’s complaints to immediate supervisors
- Initiating corrective action to ensure that excellent service and customer satisfaction is maintained.
- Building a strong rapport with customers by focusing on customers wants and needs.
- Routing calls to appropriate channels.
Prospects Campaign
- Verify documentation of our prospective clients
- Offering aftersales services to clients
- Improving prospecting channels and processes
- Working with the process manager to improve SLAs and overall prospect processes.
- Providing feedback on the efficiency of the customer service process.
Achievements
- Trained new agents both for inbound and prospects campaign.
Education
Bachelor of Business Administration with IT | December 2015 | Jaramogi Oginga Odinga University of Science and Technology.
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