beBee background
Professionals
>
Nairobi
Yasmin Ombajo

Yasmin Ombajo

Customer Service Executive

Customer Service / Support

Nairobi, Nairobi Area

Social


About Yasmin Ombajo:

A well diverse Customer service Professional with hands-on Experience in the sports gaming and green energy industries. I excel in building productive relationships with employees and clients through customer engagement and employee administration.  I am a mentor, innovator, trainer, and I thrive in empowering colleagues with new skills to improve customer experience and improve workplace culture.

Experience

November 2020-present: Customer Service Executive Sun King.

Overall, Purpose: To ensure that Sun King clients get the best aftersales customer experience when they call in to be assisted on various after service requests. This ensures a smooth interaction between clients and the company as we strive to make our clients happy and satisfied.

Duties & Responsibilities

Inbound Campaign 

  • Receiving customer queries and ensuring their solved promptly. 
  • Escalating complex client’s complaints to immediate supervisors 
  • Initiating corrective action to ensure that excellent service and customer satisfaction is maintained. 
  • Building a strong rapport with customers by focusing on customers wants and needs.
  • Routing calls to appropriate channels.

Prospects Campaign 

  • Verify documentation of our prospective clients
  • Offering aftersales services to clients
  • Improving prospecting channels and processes 
  • Working with the process manager to improve SLAs and overall prospect processes.
  • Providing feedback on the efficiency of the customer service process. 

Achievements 

  • Trained new agents both for inbound and prospects campaign.

Education

Bachelor of Business Administration with IT | December 2015 | Jaramogi Oginga Odinga University of Science and Technology. 

Professionals in the same Customer Service / Support sector as Yasmin Ombajo

Professionals from different sectors near Nairobi, Nairobi Area

Other users who are called Yasmin

Jobs near Nairobi, Nairobi Area

  • Work in company

    Customer Service Intern

    iNet Africa

    We are seeking a passionate and motivated Customer Service Intern to join our dynamic team. · ...

    Nairobi

    3 weeks ago

  • Work in company

    Customer Support Executive

    Sistema

    We empower family farms across Africa, Asia and Latin America with innovative biodigester and biofertilizer technology, alongside training, customer service and financing. · ...

    Nairobi

    1 month ago

  • Work in company

    Client Service Executive

    Red Giant Media Agency

    Client Service Executive (BTL & Events) – 2+ Years Experience · Location: Nairobi, Kenya (On-site) · Employment Type: Full-time · About Us · Red Giant Media Agency is a leading experiential and creative marketing agency based in Nairobi, delivering high-impact BTL campaigns, acti ...

    Nairobi

    6 days ago