Yasmin Ombajo

A well diverse Customer service Professional with hands-on Experience in the sports gaming and green energy industries. I excel in building productive relationships with employees and clients through customer engagement and employee administration.  I am a mentor, innovator, trainer, and I thrive in empowering colleagues with new skills to improve customer experience and improve workplace culture.

November 2020-present: Customer Service Executive Sun King.

Overall, Purpose: To ensure that Sun King clients get the best aftersales customer experience when they call in to be assisted on various after service requests. This ensures a smooth interaction between clients and the company as we strive to make our clients happy and satisfied.

Duties & Responsibilities

Inbound Campaign 

• Receiving customer queries and ensuring their solved promptly. 
• Escalating complex client’s complaints to immediate supervisors 
• Initiating corrective action to ensure that excellent service and customer satisfaction is maintained. 
• Building a strong rapport with customers by focusing on customers wants and needs.
• Routing calls to appropriate channels.

Prospects Campaign 

• Verify documentation of our prospective clients
• Offering aftersales services to clients
• Improving prospecting channels and processes 
• Working with the process manager to improve SLAs and overall prospect processes.
• Providing feedback on the efficiency of the customer service process. 

Achievements 

• Trained new agents both for inbound and prospects campaign.

Bachelor of Business Administration with IT | December 2015 | Jaramogi Oginga Odinga University of Science and Technology.