Felix Ombui

I am a highly skilled software engineer with a bachelor's degree in computer science and five years of professional experience. I have a strong foundation in data structures, algorithms, and software design principles, and am proficient in a variety of programming languages including Java, Python, and C++. I have extensive experience with web development, including building and maintaining both front-end and back-end systems. I am also skilled in database design and management, and have experience with a variety of database technologies including MySQL and MongoDB. In addition to my technical skills, I am a strong communicator and work well in a team. I am comfortable collaborating with both technical and non-technical team members and am skilled at breaking down complex problems into actionable tasks. I am also a fast learner and am always looking for opportunities to learn and grow as a software engineer. I have a portfolio of both personal and professional projects that demonstrate my skills and experience.

WORK EXPERIENCE

Experience

Zuku Customer Care Executive

iSON Xperiences Company

July 2022 - Present

• Overseeing the customer service process.
• Resolving customer complaints brought to my attention.
• Planning the standardization of service delivery.
• Conducting quality assurance surveys with customers and providing feedback to the staff.
• Possessing excellent product knowledge to enhance customer support.
• Maintaining a pleasant working environment for your team.

Airtel Customer Care Executive

iSON Xperiences Company

February 2022 - May 2022

• Overseeing the customer service process.
• Resolving customer complaints brought to my attention.
• Planning the standardization of service delivery.
• Conducting quality assurance surveys with customers and providing feedback to the staff.
• Possessing excellent product knowledge to enhance customer support.
• Maintaining a pleasant working environment for your team.

Software Engineer

Macra Systems 

December 2021–February 2022

• Designed, developed, and troubleshooted software programs for databases and applications in PHP and SQL.
• Developed software components in JavaScript based on functional requirements and specifications.
• Wrote technical documentation to support the maintenance team.
• Adapted front-end technologies to follow back end development using Angular.

Key achievement:

• Performed debugging on a critical error that saved the company over potential loss of revenue in downtime.

Software Engineer Intern

Macra Systems 

September 2020–August 2021

• Documented and tested new software applications in PHP.
• Participated in all phases of the software development life-cycle. 
• Performed competitor research to fuel new feature development.

Key achievement:

• Triaged incident tickets that were queued based on scope and priority.

2019 -                           :          KCA UNIVERSITY

Attained                      :           Degree (Bachelors of Science in Software Engineering).

2015 - 2018                 :            KISII HIGH SCHOOL

Attained                     :            Kenya Certificate of    Secondary Education. 

2009 – 2014                 :           ST JOSEPHS NYASORE ACADEMY 

Attained                     :            Kenya Certificate of Primary Education.                         

2005 - 2008                 :            KAYOLE ADVENTIST ACADEMY

Attained                     :            Pre-School Certificate