Esther Nyangera
Services provided: Other Customer Experience & Tech Support
About Esther Nyangera:
email finds you well. I am writing to apply for Customer Service Attendant position at Avana Laundromat. I am a graduate of St. Paul’s University with a Bachelor’s Degree in Communication. My major was Public Relations. In addition, I am a graduate of Kenya School of Revenue Authority with a Certificate in Customs Administration. I am fluent in both English and Swahili, written and spoken with three years’ work experience in diverse work environments.
My key abilities are a high degree of integrity, team spirit, and superb interpersonal skills. I am Proficient in the usage of computers and office software packages (Google suite, MS Office) and my day-to-day output reflects a high level of professionalism, efficiency, and ability to meet stipulated objectives. I am a hard worker, energetic, and eager to learn with a good ability to adapt and manage stress. This combination will be convenient in meeting the organization’s objectives.
Experience
THE NAIROBI HOSPITAL MAY 2021 – DEC 2022
CUSTOMER SERVICE
Key Duties:
- Contracted by Ismax Limited to reduce service time for patients and improve customer satisfaction;
- Receive patients and market hospital amenities and services;
- Receive telephone calls and respond to customer queries and complaints;
- Suggest solutions to persuade customers to reconsider cancellation;
- Smooth facilitation of V.I.P patients to increase retention and manage existing clients and
- Handling prospective clients by maintaining professionalism and diplomacy to portray the company in a positive manner.
HOUSING FINANCE BANK OCT 2019 - NOV 2020
DIRECT SALES REPRESENTATIVE
Key Duties:
- Schedule appointments and organize site visits to view real estate properties;
- Qualifying potential prospects that are eligible for mortgage/loans;
- Sell real estate properties;
- Expand the client base and build excellent client relations;
- Effective plan for sales presentation in trade shows to increase visibility;
- Increase sales and profitability within the set company timelines;
- Monitor and report competitor products and services and
- Build, update and maintain customer account records.
KENYA AIRPORT AUTHORITY APR 2017 - AUG 2017
CUSTOMER SERVICE
Key Duties:
- Monitor, record and compute service time for passenger flow;
- Smooth facilitation of passenger and V.I. Ps;
- Liaise with airlines and Customer service staff at the transfer desk for a seamless customer experience;
- Support airport security and report suspicious activities;
- Interact with stakeholders, capture their concerns for action or escalate and
- Respond to all emergencies as stipulated in the JKIA Emergency Response.
Education
KENYA SCHOOL OF REVENUE ADMINISTRATION FEB 2021 - JAN 2022
Certificate in Customs Administration
ST. PAUL’S UNIVERSITY SEPT 2014 - SEPT 2018
Bachelor of Arts in Communication - Second Class Upper
AFRICAN INSTITUTE OF RESEARCH AND JAN 2014 - MAY 2014
DEVELOPMENT STUDIES
Computer Packages
MARY LEAKEY GIRLS HIGH SCHOOL JAN 2010 - DEC 2013
Kenya Certificate of Secondary Education - C
ON JOB TRAINING
- Housing Finance Group Sales/Mortgage Curriculum
- The Nairobi Hospital Customer Service Guide
- JKIA Emergency Response
Professionals who compete with Esther
Professionals offering similar services to those of Esther Nyangera
Professionals in the same Customer Service / Support sector as Esther Nyangera
Professionales offering Other Customer Experience & Tech Support services
Professionals from different sectors near Nairobi, Nairobi Area
Other users who are called Esther
Jobs near Nairobi, Nairobi Area
-
F & B Supervisor at
Found in: beBee S2 KE - 6 days ago
Bantu Africa Resort & Spa Nairobi, Kenya Full timeBantu Africa Resort is a hotel with a difference giving its clientele a choice to enjoy the beauty of Mt. Kenya Region. From the beautiful aberdare forest, the Mt. Kenya and wonderful agricultural experience for Agri tourism not only leaves you entertained but well informed and e ...
-
Platform (System) Implementation Specialist at
Found in: beBee S2 KE - 1 day ago
Summit Recruitment and Search Nairobi, Kenya Full timeSummit Recruitment & Search was established in 2009 to address the recruitment, mass recruitment, executive search, outsourcing and training needs of companies based in Kenya or wanting to enter the Kenyan, East African, South African and African market · Key Responsibilities · F ...
-
ICT Intern at
Found in: beBee S2 KE - 4 days ago
Kenya Wine Agencies Limited (KWAL) Nairobi, Kenya Full timeKenya Wine Agencies Limited (KWAL) is the leading manufacturer and distributor of wines and spirits in Kenya , Eastern and Central Africa region. · JOB PURPOSE · Under the general guidance of the Assistant Systems Administrator, the intern will ensure proper administrative operat ...