Services offered
email finds you well. I am writing to apply for Customer Service Attendant position at Avana Laundromat. I am a graduate of St. Paul’s University with a Bachelor’s Degree in Communication. My major was Public Relations. In addition, I am a graduate of Kenya School of Revenue Authority with a Certificate in Customs Administration. I am fluent in both English and Swahili, written and spoken with three years’ work experience in diverse work environments.
My key abilities are a high degree of integrity, team spirit, and superb interpersonal skills. I am Proficient in the usage of computers and office software packages (Google suite, MS Office) and my day-to-day output reflects a high level of professionalism, efficiency, and ability to meet stipulated objectives. I am a hard worker, energetic, and eager to learn with a good ability to adapt and manage stress. This combination will be convenient in meeting the organization’s objectives.
Experience
THE NAIROBI HOSPITAL MAY 2021 – DEC 2022
CUSTOMER SERVICE
Key Duties:
- Contracted by Ismax Limited to reduce service time for patients and improve customer satisfaction;
- Receive patients and market hospital amenities and services;
- Receive telephone calls and respond to customer queries and complaints;
- Suggest solutions to persuade customers to reconsider cancellation;
- Smooth facilitation of V.I.P patients to increase retention and manage existing clients and
- Handling prospective clients by maintaining professionalism and diplomacy to portray the company in a positive manner.
HOUSING FINANCE BANK OCT 2019 - NOV 2020
DIRECT SALES REPRESENTATIVE
Key Duties:
- Schedule appointments and organize site visits to view real estate properties;
- Qualifying potential prospects that are eligible for mortgage/loans;
- Sell real estate properties;
- Expand the client base and build excellent client relations;
- Effective plan for sales presentation in trade shows to increase visibility;
- Increase sales and profitability within the set company timelines;
- Monitor and report competitor products and services and
- Build, update and maintain customer account records.
KENYA AIRPORT AUTHORITY APR 2017 - AUG 2017
CUSTOMER SERVICE
Key Duties:
- Monitor, record and compute service time for passenger flow;
- Smooth facilitation of passenger and V.I. Ps;
- Liaise with airlines and Customer service staff at the transfer desk for a seamless customer experience;
- Support airport security and report suspicious activities;
- Interact with stakeholders, capture their concerns for action or escalate and
- Respond to all emergencies as stipulated in the JKIA Emergency Response.
Education
KENYA SCHOOL OF REVENUE ADMINISTRATION FEB 2021 - JAN 2022
Certificate in Customs Administration
ST. PAUL’S UNIVERSITY SEPT 2014 - SEPT 2018
Bachelor of Arts in Communication - Second Class Upper
AFRICAN INSTITUTE OF RESEARCH AND JAN 2014 - MAY 2014
DEVELOPMENT STUDIES
Computer Packages
MARY LEAKEY GIRLS HIGH SCHOOL JAN 2010 - DEC 2013
Kenya Certificate of Secondary Education - C
ON JOB TRAINING
- Housing Finance Group Sales/Mortgage Curriculum
- The Nairobi Hospital Customer Service Guide
- JKIA Emergency Response
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