Esther Nyangera

Dear Sir/ Madam,

I am a graduate of St. Paul’s University with a Bachelor’s Degree in Communication. My majors were Public Relations and Development Communication. In addition, I am a graduate of Kenya School of Revenue Authority with a Certificate in Customs Administration. I am fluent in both English and Kiswahili, written and spoken with four years’ work experience in diverse work environments.

My key abilities are a high degree of integrity, team spirit, and superb interpersonal skills. I am Proficient in the usage of computers and office software packages (Google suite, MS Office) and my day-to-day output reflects a high level of professionalism, efficiency, and ability to meet stipulated objectives. I am a service centered worker, energetic, and eager to learn with a good ability to adapt and manage stress. This combination will be convenient in meeting the organization’s objectives.

It would be a privilege to discuss the Call Centre Representative position in more detail. I am happy to come by whenever it’s most convenient for you. Thank you for your time and consideration.

Yours sincerely,

Esther Nyangera.

THE NAIROBI HOSPITAL                                                                      MAY 2021 – DEC 2022

CUSTOMER SERVICE 

Key Duties:

• Contracted by Ismax Security Limited to reduce service time for patients and improve customer satisfaction;
• Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services offered in the hospital;
• Welcome clients and market hospital amenities and services;
• Maintain customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns in person or over the telephone;
• Suggest solutions to persuade customers to reconsider cancellation; 
• Smooth facilitation of V.I.P patients to increase retention and manage existing clients and 
• Maintaining professionalism and diplomacy to portray the company in a positive manner. 
•  

HOUSING FINANCE BANK                                                                   OCT 2019 - NOV 2020

DIRECT SALES REPRESENTATIVE 

Key Duties:

• Schedule appointments and organize site visits to view real estate properties;
• Qualifying potential prospects that are eligible for mortgage/loans; 
• Sell real estate properties;
• Expand the client base and build excellent client relations; 
• Effective plan for sales presentation in trade shows to increase visibility; 
• Increase sales and profitability within the set company timelines;
• Monitor and report competitor products and services and
• Build, update and maintain customer account records.
•  

KENYA POSTEL DIRECTORIES                                                               MAY 2019 - OCT 2019

TELESALES EXECUTIVE AND DATA COLLECTOR

Key Duties:

• Identify and qualifying prospective customers;

• Scheduling appointments with potential prospects;

• Data collection, analysis and registration of businesses in the field;

• Promote business by listing and marketing on Yellow Pages’ directory;

• Manage Yellow Pages platform awareness online and

• Update and maintain customer account records.

KENYA AIRPORT AUTHORITY                                                               APR 2017 - AUG 2017

CUSTOMER SERVICE   

Key Duties:

• Monitor, record and compute service time for passenger flow; 
• Smooth facilitation of passenger and V.I. Ps; 
• Liaise with airlines and Customer service staff at the transfer desk for a seamless customer experience;
• Support airport security and report suspicious activities;
• Interact with stakeholders, capture their concerns for action or escalate and 
• Respond to all emergencies as stipulated in the JKIA Emergency Response. 

KENYA SCHOOL OF REVENUE ADMINISTRATION                              FEB 2021 - JAN 2022

Certificate in Customs Administration

ST. PAUL’S UNIVERSITY                                                           SEPT 2014 - SEPT 2018 

Bachelor of Arts in Communication - Second Class Upper

AFRICAN INSTITUTE OF RESEARCH AND                                JAN 2014 - MAY 

  Computer Packages                                                                                                

MARY LEAKEY GIRLS HIGH SCHOOL                                                        JAN 2010 - DEC 2013 

Kenya Certificate of Secondary Education - C

 ON JOB TRAINING                                                                                      

• Housing Finance Group Sales/Mortgage Curriculum          
• The Nairobi Hospital Customer Service Guide 
• JKIA Emergency Response