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Phyllis Karobia

Phyllis Karobia

Customer care executive|| Social media marketing

Services provided: Customer support , Digital Marketing Product Managers , Customer Journey , Customer Relations , Digital Marketers

Customer Service / Support

Nairobi, Nairobi Area
$14 / hour
Approximate rate

Social

1 Following

About Phyllis Karobia:

High performing professional with  5 years of experience delivering high impact work in the customer service industry.Skilled in developing internal and external relationships to facilitate collaborative achievement of high priority goals. Confident in the ability to thrive in a fast paced setting and leverage skills in Digital customer service,inbound/outbound calls and social media marketing to enable team success.

 

Experience

Customer care executive- handling high profile customers plus updating reports

Telesales-  selling products and services offered by the company

Digital customer service- consistent responses to customers via phone, email, WhatsApp, and Live Chat

Debt collector(USA based company)- recovery of medical debt from  and filling medical insurance claims.

Digital marketing- freelancing on small business and creating content.

Education

St Paul's University 

  • Diploma  in Information Technology Enabled Service {ITES}

East Africa Customer Care Center LTD

  • Certificate of customer service excellence training

Skills In Customer Service (LinkedIn online course)

  • Certificate in building skills in customer care

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