ELIZABETH MWAURA

Committed and dependable Information Science professional with over 3 years of experience. I have worked in different positions and recently worked as Data Remediation Clerk at KCB Group Limited. I have gained practical experience in records management, data entry, data confidentiality, results presentation, report writing and visualization, and data storage. I also have excellent customer service skills with the ability to create and support client retention strategies for the existing customer base and new customers. I desire to work in a highly competitive and dynamic organization specializing in providing quality standards to enable me to gain exposure in shaping me to face current needs.

June 2020 - Present 
Position: Freelance Virtual Assistant, Copywriter & Data Entry Personel
Responsibilities:
⦁ Assisting an array of clients as a virtual assistant for instance scheduling meetings, Hotel & Flight Bookings, Content          planning,  Research material organization and any other tailored assistance 
⦁ Writing website copy for new website onboarding
⦁ Transcription of audio into text for use as subtitles or accessibility.  
⦁ Compiling complex data into statistical comprehensive data for usage
    in Infographics 
 

Data Remediation Clerk-KCB LTD

Nov 2019 to May 2020

• Reviewed applications for completeness, accuracy, and compliance with regulations and met with applicants to obtain missing information followed by adding it to the system.
•  Answered questions regarding all aspects of new accounts via telephone and email in a very fast-paced environment.
•  Processed customer and account source documents by reviewing data for deficiencies, resolving discrepancies by using standard procedures, or returning incomplete documents to the leader for resolution.
•  Quickly and effectively solve customer challenges including following up to ensure remediation. 
• Communicated using customer-friendly and appropriate language, to explain customer bills, and payment issues and handled billing disputes consistent with [company name] standards.

Customer Care Support - Nephromed LTD

March 2019 to Oct 2019

• Kept records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions, are taken. 
• Provided customers with accurate answers to questions and complaints regarding products and services.
•  Scheduled and coordinated meetings, client appointments, and travel arrangements for supervisors and managers.
•  Maintained and improved online databases of client accounts and external vendors, including updating information when necessary.

Records Management Intern - National Hospital Insurance Fund 

Aug 2018 to Feb 2019

• Maintained a record of all file movements and ensure that all files requested from the registry are returned within the set time. 
• Identified inconsistencies in daily operations, correcting the inconsistency or escalating the problem to the next level according to technical operations protocol. 
• Assigned codes to diseases and surgical procedures according to the International Classification of Diseases and Procedures in Medicine and updated on the NHIF Portal.

2014 - 2018 Bachelor of Science in Information Science Kenyatta University 

2010 - 2013 Kenya Certificate of Secondary Education Busara Academy