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ELIZABETH MWAURA

ELIZABETH MWAURA

virtual administrative assistant. Records Manager

Administrative

Westlands, Nairobi Area

Social

1 Followers

Services offered

Committed and dependable Information Science professional with over 3 years of experience. I have worked in different positions and recently worked as Data Remediation Clerk at KCB Group Limited. I have gained practical experience in records management, data entry, data confidentiality, results presentation, report writing and visualization, and data storage. I also have excellent customer service skills with the ability to create and support client retention strategies for the existing customer base and new customers. I desire to work in a highly competitive and dynamic organization specializing in providing quality standards to enable me to gain exposure in shaping me to face current needs.

Virtual assistant
Records manager
Customer service
Data entry
Approximate rate: KSh 1,500 per hour

Experience

June 2020 - Present 
Position: Freelance Virtual Assistant, Copywriter & Data Entry Personel
Responsibilities:
⦁ Assisting an array of clients as a virtual assistant for instance scheduling meetings, Hotel & Flight Bookings, Content          planning,  Research material organization and any other tailored assistance 
⦁ Writing website copy for new website onboarding
⦁ Transcription of audio into text for use as subtitles or accessibility.  
⦁ Compiling complex data into statistical comprehensive data for usage
    in Infographics 
 

Data Remediation Clerk-KCB LTD

Nov 2019 to May 2020

  • Reviewed applications for completeness, accuracy, and compliance with regulations and met with applicants to obtain missing information followed by adding it to the system.
  •  Answered questions regarding all aspects of new accounts via telephone and email in a very fast-paced environment.
  •  Processed customer and account source documents by reviewing data for deficiencies, resolving discrepancies by using standard procedures, or returning incomplete documents to the leader for resolution.
  •  Quickly and effectively solve customer challenges including following up to ensure remediation. 
  • Communicated using customer-friendly and appropriate language, to explain customer bills, and payment issues and handled billing disputes consistent with [company name] standards.

Customer Care Support - Nephromed LTD

March 2019 to Oct 2019

  • Kept records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions, are taken. 
  • Provided customers with accurate answers to questions and complaints regarding products and services.
  •  Scheduled and coordinated meetings, client appointments, and travel arrangements for supervisors and managers.
  •  Maintained and improved online databases of client accounts and external vendors, including updating information when necessary.

Records Management Intern - National Hospital Insurance Fund 

Aug 2018 to Feb 2019

  • Maintained a record of all file movements and ensure that all files requested from the registry are returned within the set time. 
  • Identified inconsistencies in daily operations, correcting the inconsistency or escalating the problem to the next level according to technical operations protocol. 
  • Assigned codes to diseases and surgical procedures according to the International Classification of Diseases and Procedures in Medicine and updated on the NHIF Portal.

 

Education

2014 - 2018 Bachelor of Science in Information Science Kenyatta University 

2010 - 2013 Kenya Certificate of Secondary Education Busara Academy

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