DAMARIS MACHARIA

• Greeting the guest according to the time of the day, and if possible by Name.
• Maintaining the privacy of the guest by making sure that none of their details are disclosed.
• Anticipating guests needs, and acknowledging all the guests however busy and whatever time of the day.
• Processing accounts from the time of check in to the time of checkout, ensuring accurate posting of all incidentals.
• Maintaining cash float and making sure that accurate daily reports are received.
• Handling cash and assisting the guest with currency exchange.
• Ensuring that the guest checks out with a positive motive of the hotel.
• Giving a follow up call to the Positive checked out guests, reminding them to a positive feedback on the triple advisor.
• Assisting other departments when necessary.
• Using proper etiquette at all times when communicating with the guests.

EDUCATION BACK GROUND.

2010-2011           PARAGON SCHOOL OF HOSPITALITY

                              Certificate in Food and Beverage

2006-2009           KAMANDURA GIRLS HIGH SCHOOL

                            Certificate of Kenyan national examinations