Cindy Mulusa

• Proficiency in analyzing large sets of data and information.
• Ability to plan and develop future research objectives and proposals.
• Skilled in preparing and writing high-quality essays and articles.

Kenya Wildlife Service Nairobi - Call Center Agent Attaché

•  Handled inbound and outbound calls efficiently.
• Responded to inquiries, complaints, and service requests.
• Logged and updated customer information accurately in the systems.
• Met quality, resolution, and performance targets while maintaining professionalism

Kenya Aeronautical College Wilson Airport - Diploma in Airline Cabin Crew

• Completed professional Airline Cabin Crew Training covering Aviation Safety, emergency procedures, customer service, and onboard operations

ICS College - Certificate in Computer Applications

• Trained in essential computer skills including Microsoft Word, Excel, PowerPoint, internet usage, email communication, and basic office systems for professional and administrative work.