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Cate chacha

Cate chacha

CUSTOMER SERVICE OFFICER
Kisumu
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About Cate chacha:

I am a season client service officer/ underwriter with over 5years of experience in a busy environment, i am a self motivated individual, skilled and result oriented.

Experience

Customer Service Officer, OLD MUTUAL, Mar 2017-Feb 2022 KISUMU

  • Provides customer support by receiving and directing clients to appropriate desks, receiving and directing calls and giving feedback.
  • Issuing quotations within 24 hours and following up to ensure business closure.
  • Helped the Branch to become the model Branch with an annual revenue of 300M
  • Issued renewal notices and followed up to ensure 85% retention and this was achieved every month.
  • Processing business as per the company’s SOPs and issuing certificates to clients.
  • Ensuring that all vehicles are valued at inception and renewal and reports filed.
  • Receiving payments, issuing receipts and banking of cheques.

Maintaining registers and client files, and keeping safe custody of all important documents

Education

Masters of Science, FINANCE                                                                     Dec 2020

JOMO KENYATTA UNIVERSITY OF SCIENCE & TECHNOLOGY(JKUAT)-KISII

Ongoing

 

BACHELOR OF COMMERCE, ACCOUNTS                                            Dec 2013

KISII UNIVERSITY-KISII

Second class Upper Division

 

IKEREGE SECONDARY SCHOOL                                                           Dec 2019

KCSE-B

 

PROFESSIONAL PAPERS

COLLEGE OF INSURANCE                                                                     Dec 2018

DIPLOMA IN INSURANCE 

Part 1

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