Caroline Wachira

I consider myself a responsible,Ease and willingness to learn, good interpersonal relationship skills, creative, organized, interest in professional development, I accept with pleasure the challenges and goals that your organization could assign me leadership and decision making, knowledge about the management of the systems, experience in the area of computer information technology.

WORK EXPERIENCE 

Pawa IT Solutions

 A Cloud Solutions company offering Google Cloud solutions such as Google Workspace, GCP as well as Zoho Workplace among other cloud offerings. As a Sales Consultant, my responsibility is to identify, target, and build a healthy Pipeline. Managed by (CRM) natured and converted into sales. 

Customer Success Manager : June 2021- December 2022

Duties : 

● Professionally manage the assigned customer accounts and maintain relationships that drive value to customers ● Ensure effective and timely business to business communication to customer on new products,service features,upgrades and company changes 

● Inprint value proposition in customers, minds by assisting them to derive full value from the company products and services 

● Grow business by encouraging upsells and cross-sells as well as follow up on renewals 

● Onboard New customers: Manage the end to end customer account creation process and approval from the customer 

● Ensure customer onboarding is seamless, well organised and comprehensive and work in partnership with all the resources 

● Voice to the customer 

● Project management : Manage assigned projects and special events such as customer success week 

● Reports: Prepare and submit timely and comprehensive status on each customer detailing positive areas as well as areas of concern 

Sales Account Manager : January 2021- May 2021 

Duties : 

● Build and maintaining client relations 

● Work with internal Marketing department to engage audiences and clients 

● Meet and exceed KPIs and sales targets 

● Proactively pursue new business and sales opportunities with the sales team 

● Solve problems for clients and customers by developing innovative and tailored sales solutions 

Google Cloud Solutions Sales Specialist : May 2019 - January 2021 

Duties: 

● Manage multiple sales opportunities through the entire cycle simultaneously, working with cross-functional team members as necessary. Serve the initial primary customer contact for all adoption-related activities. 

● Work towards strategic goals while prioritizing an outstanding customer experience for our clients 

● Drive business development, forecast accurately, and achieve strategic goals by leading customers through the entire business cycle 

● Work with the business development lead in order to cultivate opportunities with small and medium-sized businesses 

Bright Technologies Limited 

Incorporated in July 2006 and started trading in December 2006. Focus is on the provision of world class ICT business solutions to our clients. This includes genuine and quality software, hardware, accessories and solutions to fit every need and budget. We have in place a team of highly qualified dedicated personnel who are backed by leading associates. Some of the core tasks included:  

Corporate Sales Executive : October 2014- February 2018 

Duties:

● Identifying and managing new and existing accounts, maintaining client accounts, handling their administrative issues, providing customer support services and carrying out contract review. 

● Managing and maintaining the corporate sales monthly and annual performance database and making presentations on the same during performance review meetings. 

● Writing proposals, quotations, and expression of interests and applying for tenders on ICT Training and consultancy. 

● Holding regular client meetings to discuss and advise on their training needs and negotiating with clients on issues of cost, training contracts among other things. 

● Developing databases of qualified leads through referrals, telephone canvassing, face to face cold calling on potential businesses, direct mail, email, and networking 

● Maintaining accurate records of all sales and prospecting activities including sales calls, presentations, closed sales, and follow-up activities. 

● Developing long-term customer relationships and achieving customer satisfaction 

Volunteer and other Experiences 

Kenya Education Management Institute 

ICT Support Desk : April 2014 - September 2014 

Duties: 

● Performed back-up, recovery and systems monitoring 

● Assisted in Troubleshooting software and hardware to maintain performance and system throughout 

● Monitored hardware and software on LAN/WAN systems 

● Assisted employees resolve problems with computer hardware and software

Education 

2011-2013: Jomo Kenyatta University of Agriculture and Technology Bachelor in Science Information Technology 2008-2010: Jomo Kenyatta University of Agriculture and Technology Diploma In Information Technology 2004-2007: Chinga Girls High school Kenya Certificate of Secondary Education (KCSE) Others Certifications 

● G Suite Sales Fundamentals Exam 

● Google Cloud Sales Fundamentals 

● Sales Enablement Certified (HubSpot Academy) 

● Frictionless sales Certified (HubSpot Academy