About caroline nzasu:
Experienced Customer Service Executive with a demonstrated history of working in the telecommunications industry. Passionate about building strong customer relationships, increasing customer engagement, dedication to helping customers resolve issues and cultivating a positive image of the company. Ability to develop meaningful relationships with co-workers, and management through effective communication and interpersonal skills.
Experience
Experienced Customer Service Executive with a demonstrated history of working in the telecommunications industry. Passionate about building strong customer relationships, increasing customer engagement, dedication to helping customers resolve issues and cultivating a positive image of the company. Ability to develop meaningful relationships with co-workers, and management through effective communication and interpersonal skills.
Education
Customer Service Executive / Sales Agent
Call Tronix Limited (Twiga Foods Account) March 2020 – January 2021
Duties and Responsibilities
- Managing large amounts of inbound and outbound calls in a timely manner and respond to emails.
- Identify customers' needs, clarify information, research every issue and providing solutions to achieve customer satisfaction.
- Build suitable relationships and engage customers by taking the extra mile.
- Understanding and striving to meet or exceed contact center metrics while providing excellent consistent customer service.
- To sell and promote fast moving consumer goods by identifying and maximizing sales opportunities through cross-selling and up-selling approaches.
- Coordinate and facilitate promotions, campaigns and customer engagements on all electronic platforms.
- Making outbound calls to all customers from the organization’s database to find out about their customer experience.
- Data entry to analyze communication with the customers.
- Document all call information according to standard opening procedures.
- Coordinating customer satisfaction surveys across all organization channels.
- Escalate and record customer complaints.
- Record and check the accuracy and comprehension of data uploaded on to the CRM database system.
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