Calvin Ayugi

Accomplished Supply Chain professional with expertise in Warehousing, Fleet management and Ecommerce. With 7 years experience in Warehousing, I am able to build transformative SOPs, minimize wastages while improving a warehouses through put with efficient and modern Warehouse Management Systems, implement seamless pic, pack and ship .

February 2021-Present, Fleet Manager -Koko Networks

• Analyzing data to increase business operational efficiency.
• Utilizing GPS systems to monitor drivers and track vehicles efficiency and strict route adherence.
• Daily vehicle inspection ,preventative maintenance activities on all vehicles and equipment.
• Respond to requests relating to service calls and maintenance needs/ problems in a timely and professional manner
• Proper planning and scheduling for all vehicle inspections, insurance and timely repair and maintenance to ensure there are no downtimes that could affect business operations
• Formulation and implementation of policies and procedures applicable to fleet, maintenance and inventory operations, including safety and training
• Team management of the company drivers and the 3PLs in scheduling deliveries and goods returned to ensure efficiency and optimization of operations
• Supervise and control order picking, goods in, goods out operations to ensure accuracy with minimum handling and stock damage
• Ensure that all relevant procedures, SOPs and routines are followed and adhered to in line with the company policy, procedures and requirements.

August 2020 – January 2021   Operations Lead (Warehousing, Dispatch, Sourcing, Customer Care), Zumi Africa

• Designing and setting up Warehouse and all Warehousing activities.
• Managing all Logistics activities and teams.
• Creating, analyzing and implementing all operations SOPs, including Inbound, Inventory, Outbound, Shipping and Fleet SOPs.
• Managing Warehousing and Inventory activities such as receiving, order processing, packaging, Crossdocking.
• Developing, maintaining and managing partner relationships.
• Daily reporting on inventory levels and logistics performance.
• Customer experience management through Aftersales department handling inbound and outbound customer calls.
• Overseeing fleet management and fleet coordination, both in house fleet and outsourced third parties.
• Designing, analyze and implement cost reduction measures. 
• Planning and implementing business strategies, plans and procedures. 
• Set comprehensive goals for business growth and success. 
• Establishing policies and procedures that promote company culture and vision.

April 2018-June 2020     Head of Operations (Warehousing, Inbound Logistics, Outbound Logistics, After Sales, Seller and Vendor Operations), Jumia Kenya

• Managing Warehousing activities including, Inventory management, Inbound management, Order processing.
• Loss reduction by implementing stock takes and daily cycle counts to minimize stock outs and detect losses if any.
• Accurate Middle mile and last mile fleet management to increase delivery success rate.
• Managing all shipping hubs, both own and outsourced third party hubs.
• Improving customer experience by ensuring reduced turn around time, from order creation to delivery.
• Creating and implementing SOPs for the entire operations team, that is Order processing, Inventory, Aftersales and Inbound.
• Managing all seller and vendor related activities such as, vendor training, handling vendor complaints.
• Developing new strategies to streamline processes and reduce cost.
• Ensuring quality, quantity, customer satisfaction, and financial commitments are met
• Performing metrics reporting and data analysis tasks to identify issues and opportunities for process improvements.
• Maintaining and building partner relationships both for the first mile, which includes vendors, shippers and last mile which comprises of fleet drivers and outsourced pick-up Hubs.
• Training, coaching and managing and developing logistics, Warehousing, Inventory and Vendor Agents staff.
• Ensuring customer satisfaction and sellers satisfaction by collecting and solving their complaints to ensure a positive NPS.

August 2017-March 2018           Warehouse and Aftersales Manager, Jumia Kenya.

• Developing warehouse operations systems and processes 
• Determining product handling and storage requirements by item category, nature and size.
• Ensuring proper equipment utilization.
• Inventory processes management, including daily cycle counts and periodic stock takes.
• Implementing gate processes to minimize losses and improve correct item shipped to customers.
• Training and managing warehouse team to solve day-to-day operational issues and reach short and long-term performance goals.
• Overseeing daily overall operations, while controlling and managing inventory and logistics Reviewing and preparing workflow, manning and space requirements, equipment layout, and action plans while ensuring productivity, quality and customer service standards are met Maintaining a safe and healthy work environment by establishing, following, and enforcing standards and procedures and complying with legal regulation.

July 2016-June 2017        Order Processing and Inventory Manager, Jumia Kenya

• Value addition to orders shipped are of the right quality and quantity.
• Timely Shipping of orders to meet and exceed agreed customer promise.
• Properly executing order processing and forward flow. 
• Increasing and Maintaining vendor/supplier relationship by providing prompt communication and consignment item management.
• Carrying out Departmental budgeting and capacity planning.
• Developing and implementing standardized operational processes and systems. 
• Overseeing forward and reverse package flow. 
• Energizing the team, coaching and continuous improvement to ensure they are in sync with emerging processes and departmental objectives.

February 2014 – July 2015          Inbound Assistant, Jumia Kenya

• In charge of all warehouse inbound logistics. 
• Receiving items and Documentation.
• Quality and quantity check to ensure accuracy of items taken into inventory
• Inventory control and cycle count to limit instances of stock outs, expiries and reveal any losses.

February 2013 - January 2014        Logistics Assistant, Telkom Kenya.

• Managing Inbound logistics, receiving stocks, proper documentation and filing. 
• Item serializing to allow proper FIFO storage and picking.
• Making deliveries, documentation, inventory management, maintaining stock records and stock balances, Cycle counting and ad-hoc stock taking.

MSc Procurement and Logistics