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Brenda Juma

Brenda Juma

Virtual Assistant/Customer Service & Telesales

Services provided: Customer Service & Account Management , Email, Phone & Chat Support , Internet Researchers , Virtual Assistance , Call Centers / Telemarketing , Market Researchers

Customer Service / Support

Nairobi, Nairobi Area
KSh1,000 / hour
Approximate rate

Social

About Brenda Juma:

Throughout my career, I have excelled in various roles, encompassing sales, team leadership, and research. As a sales professional, I have consistently exceeded targets, cultivated strong client relationships, and implemented effective strategies to drive revenue growth. Transitioning into a team leader role, I have demonstrated exceptional leadership skills, fostering a high- performance culture, and empowering team members to achieve their goals. Simultaneously, as a researcher, I have conducted comprehensive investigations, generated valuable insights through data analysis, and contributed to the advancement of knowledge in my field. With a blend of sales acumen, team leadership expertise, and research proficiency, I possess a unique ability to drive sales success, nurture cohesive teams, and leverage analytical thinking to fuel innovation and growth.

Experience

Experienced in community development, customer service, and telesales roles, bringing diverse skills in communication, leadership, and client engagement.

Education

Care Academy Certification-From July 2023-September 2023

As part of my professional development, I completed a comprehensive Care Academy course that equipped me with essential skills and knowledge for a in Care Giving or Health Care Assistant. This course covered a wide range of topics, including medical terminology, patient care techniques, infection control, and healthcare ethics. I gained expertise in effective patient communication, emphasizing empathy and compassion. Overall, my Care Academy training has provided me with a strong foundation in healthcare, that will enable me to deliver high-quality patient care and adhere to industry standards and regulations effectively.

Jomo Kenyatta University of Agriculture and Technology (2012-2016)

My background in Agricultural Economics and Rural Development has equipped me with management knowledge and problem-solving skills to improve and increase agricultural productivity by expanding marketing processes and trade. It has influenced my interest in rural development through volunteer work with rural farmers to promote sustainable agriculture with a balance of natural and environmental resources.

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