Babra Moronge

Experienced Group Administrator with 8+ years of experience in office management, operations, and client relationship management. Proven ability to manage and motivate teams, develop, and implement new policies and procedures, and streamline administrative processes. Successfully implemented a new service management system, improving efficiency by 30%.

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Professional Experience

• Office Manager (Horizons Offices, August 2017 - Present)
  • Oversaw 10 administrative staff, ensuring productivity of 95%.
  • Developed and implemented new office policies and procedures, reducing downtime by 20% and supply procurement costs by 15%.
  • Reported office progress to senior management and collaborated on improving office operations, increasing efficiency by 10%.
  • Maintained a safe environment compliant with OSH standards.
• Service Delivery Manager (Horizons Offices, August 2017 - Present)
  • Ensured seamless service delivery, maintaining client satisfaction.
  • Developed and implemented new service level agreements with clients, reducing complaints by 10%.
  • Managed the performance of service delivery teams, addressing and resolving issues, reducing backlog by 50%.
  • Implemented continuous improvement initiatives to enhance service delivery, increasing customer satisfaction by 5%.
• Group Administrator (Horizons Offices, August 2017 - Present)
  • Streamlined group administration, reducing overhead costs by 20% and improving efficiency with a new service management system by 30%.
  • Encouraged a positive teamwork culture through weekly meetings to track progress, increasing employee satisfaction by 10%.
  • Planned and executed successful company events, resulting in increased employee morale and productivity by 15%.
• Client Services Manager (Wadi Degla Holdings, January 2016 - July 2017)
  • Developed and implemented strategies to improve customer service, resulting in a 20% retention rate in membership.
  • Addressed customer complaints and coordinated departmental responses, resulting in a 10% decrease in customer complaints.
• Client Services Administrator (Wadi Degla Holding, October 2014 – December 2015)
  • Assisted the Client Services Manager in client account management.
  • Reduced client record retrieval times by 20% by improved filing systems.
  • Streamlined inquiry responses, decreasing response time by 15%.

• Master of Science in Organization Development, United States International University (USIU). Ongoing.
• Certificate of Training, Master Human Resource Practical Skills, Corporate Staffing Services. 2022.
• Diploma in Leadership and Management, Hope International University. 2021-2022.
• Bachelor of Science in International Business Administration, United States International University. 2014-2018.