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Nairobi
Ian Odhiambo

Ian Odhiambo

Customer Care Services/Public Relations

Customer Service / Support

Nairobi, Nairobi Area

Social

Services offered

Dedicated customer care professional with a proven track record in fostering positive client relationships and resolving complex issues. Currently pursuing a degree in Public Relations, I am expanding my expertise in strategic communication and brand messaging to deliver exceptional service that builds lasting loyalty.

Customer care
Public relations
Enumerator
Transcription
Approximate rate: KSh 100 per hour

Experience

🏛️ Customer Care Intern – Nairobi City County (Embakasi North)

Helped residents with questions and complaints about county services like water, waste, roads, and permits.

Guided people on how to pay fees and apply for services online.

Provided clear information about county rules and procedures.

Assisted locals in accessing services like parking and land rate payments.

🎧 German Transcription Consultant – eDATA Firm Q&A Solution

Transcribed German audio accurately and on time, following client instructions.

Reviewed and corrected drafts for grammar and formatting.

Maintained confidentiality and attended team meetings regularly.

Practiced typing and kept up with software updates to stay sharp.

🧾 Enumerator – Kenya National Bureau of Statistics (KNBS)

Prepared materials and mapped out areas for the census.

Visited homes to record residents who stayed overnight on census day.

Asked and recorded survey questions with accuracy and attention to detail.

Education

University of Nairobi (2018–Present) Pursuing a Bachelor of Arts in Public Relations at the School of Journalism and Mass Communication.

Ajira Digital Training (March 2021) Certificate in Digital Marketing Basics.

Corporate Staffing Services (March 2021) Certificate in Customer Care Services.

Computer Pride (2018) Certificate in Computer Hardware and Software Skills.

Goethe Institute

2017: German Literature Certificate, B2 & C1 Course Attendance, START DEUTSCH B1

2015: START DEUTSCH A1 Certificate

Nyagondo Mixed Secondary School (2013–2014) KCSE Grade B– (53 points)

Calvary Covenant Community Centre (2009) KCPE Score: 308 out of 500

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