Ashford Hinga

As a highly motivated, diverse, persuasive, team player and detail-oriented individual. I believe my outstanding interpersonal, business development acumen experience as well as ICT skills, management and school development skills that I developed during my course work, attachment at various Companies as well as my experience in employment with several companies among them Mkulima Mdogo Wealth, Safaricom Limited and Airtel Kenya make me to stand out as the best ideal candidate for this position.

I largely possess the stated below skills which I know they are essential in this position

• Good analytical, numerical and critical reasoning skills.
• Strong selling and negotiation skills.
• Ability to identify, analyze and establish SME banking’s, groups and personal banking. 
• Strong presentation skills, proactive and energetic skills necessary for meeting and surpassing set standards.
• Am a self-driven individual requiring little or minimal supervision
• Exceptional relationship skills with all stakeholders.
• Credit risk skills and project management skills.
• Exceptional Communication skills and listening skills.
• Team player and a team leader.
• Go-getter individual

During my course work and employment period I have been tasked with assignments, practical tasks where I had to make presentations and come up with analyzed decisions from a given work, all of which they required I work with teams and some of them as a team leader and learn a new set of skills that I did not have before.

In addition to my Educational skills, I have participated in sales and marketing of various products in Safaricom limited as a Business development representative for dealer shop in various places and also Insurance products where I was able to grow both my writing and presentation skills and also planning skills that were result and performance oriented that will come in handy in this position.

Attached please find my CV for your consideration. I look forward to an interview with you where we can discuss the value I will be bringing to our company. You can reach me on this number.

April 2020 to Date 2022 - Business development manager, Mkulima Mdogo Wealth.

Main duties:

1. Analyzing customer payments patterns and history.

2. Performance report writings and data explanation to the board.

3. Identifying market gap, needs and trend, market information and market changes. 

4. Product development advisory to the board.

5. Preparing statutory accounts for the company.

6. Discovering new markets, segments and areas for the company growth and diversification.

7. Liaising with customers for product review, development and any other information concerning their accounts.

8. Budgeting and cost analysis for the company.

9. Creation and establishment of SME groups, women groups, chamas and merry-go rounds.

10. Loan appraisals and bookkeeping auditing.

April 2022 to September 2022- Githunguri constituency 2022 elections monitor

1. Verify Political Party membership at the County during provisional and full registration and ensure the party has the required number of members at each county.
2. Monitor the compliance of Political Parties with the Political Parties Act, the Code of Conduct, and other relevant statutes.
3. Maintain updated records of political parties such as party membership lists, party officials, as well as verified party officials.
4. Carry out capacity building for Political Parties and disseminate relevant information to Political Parties.
5. Create public awareness on functions of Political Parties and their democratic rights.
6. Represent ORPP during elections and other relevant events at the county level.

March 2017 to April 2021, - Customer Experience Executive, Safaricom Limited

Main duties: 

1. Solving of customer problems and issues relating to Safaricom services.
2. Providing a one stop total solution to every customer through cross/up selling of all Safaricom products to customer.
3. Giving high quality retail customer service in all interactions with customers that meets individual &Net Promoter Score target.
4. Updating customer records accurately on systems and databases and ensuring that they meet KYC procedures
5. Following up of all orders generated and any customer issues arising.
6. Escalating of customer issues and follows up to ensure are closed within agreed SLA.
7. Responsible for ownership and confidentiality of customer documents/records including filing of the same
8. Educating customer and taking them thorough Safaricom product and Services knowledge
9. Adherence to operational processes and schedules

January 2017 to February 2017 – Logistics assistant, Githunguri Dairies Farmers’ Cooperative society.

Main duties:

                              1.  Receiving, recording and dispatching milk products.

                                          2.  Supervising of casual laborer’s.

                                    3.  Analyzing and advising the Management on stock levels.

                                    4. Stocktaking and inventory management.

                                    5. Liaison between the casual laborer’s and management

                                    6. Store management, planning and management.

                                    7. Weighbridge attendant and confirmation of weights per vehicle.

September 2015 to September 2016 – Shop manager and Accountant Airtel Networks Kenya Ltd.

Main duties;

1. Stock management control
2. Analysis of shop financial performance and profit and loss.
3. Recording keeping and management
4. Reporting to Regional manager 
5. Bank reconciliation and cash movement management

                                              6.   Shop management and contact person 

November 2014 to March 2015 – Financial Accountant, Neema Animal Feeds. 

Main duties were;

1. of company financial reports using QuickBooks

1. Daily cost analysis

1. Record keeping and bank reconciliation

1. Analysis of Customer and suppliers accounts statement

1. Weekly, monthly and yearly accounts estimations

1. Tax compliance and liabilities advisor

May 2011 to august 2015 – Kenyatta university Bachelor of Economics and Finance. 2nd class honors upper division.

July 2010 to August 2018 - Vision institute of professionals for certified publics accounts section 6.

January 2018 to December 2018- Fathers House Bible College for Diploma in Biblical Studies.

April 2012 – Computers packages at Divas Computer Technologies

Jan 2006 to November 2009 - Turasha secondary school a mean grade of B (PLAIN) January 1998 to November 2005 – Kiyo primary school.