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Ann Wanjiku Gathecha

Ann Wanjiku Gathecha

front office

Customer Service / Support

Thika, Nairobi Area

Social

About Ann Wanjiku Gathecha:

I am a hardworking, passionate, and self-driven person with a growth mindset.

Experience

2013-2015: Receptionist at Stima Hotel, Parklands, Nairobi.

Duties:

  • Responsible for providing efficient reception for guests, including check-in/out and answering phones.
  • Made reservations.
  • Ensured that both the manager and the supervisor were kept up to date on any relevant feedback from guests.
  • Provided professional and friendly customer service at all times.

 

2015: Storekeeper at Stima Hotel, Parklands, Nairobi

Duties:

  • Maintained the hotel store.
  • Conducted weekly inventories of consumables, making requests for supplies, and receiving deliveries.

 

2021-2023: Front office at Exquisite Graphics, Nairobi

Duties:

  • Answers phone calls courteously.
  • Guided clients.
  • Handled clients’ complaints.
  • Filed documents.
  • Maintained schedules.
  • Refilled office supplies.
  • Received deliveries and ensure the client’s orders are delivered on time and are in good condition

Education

undergraduate at Kenyatta University pursuing economics and statistics

 

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