Sonia Hamisi

IT,technician,receptionist,customer service rep

Customer Service / Support

Thika, Nairobi Area

Services offered

handling both front-desk duties and providing assistance to customers. greeting visitors, answering phone calls, scheduling appointments, and managing inquiries, while also addressing customer concerns, providing product or service information, and resolving issues. strong communication, multitasking, and problem-solving skills, as well as a professional and friendly demeanor to ensure a positive experience for both visitors and customers.

Receptionist

Customer service

Approximate rate: KSh 500 per hour

Experience

JAMBO DENTAL CLINIC- FROM SEPTEMBER 2024 TO DATE
Position : Receptionist
RESPONSIBILITIES
Greeting and welcoming visitors.
Answering and directing phone calls.
Managing and scheduling appointments.
Supporting staff communication.
Managing and delivering mails.
Cleaning and tiding the working area.
Providing information.

HALLMARK ADVERTISING AND MARKETING LIMITED-July2024 To August 2024
Position: Brand ambassador.
RESPONSIBILITIES.
Product selling.
Handling of inquiries
Preparing reports on the progress of the product.

NOONES COMPANY May 2024-June2024
Position: Brand Ambassador
RESPONSIBILITIES
Signing users to the app.
Educating people about the app and how it works.
Taking people through the process of verification.

HEINEKEN COMPANY April 2024
Position: Brand Ambassador
RESPONSIBILITIES
Enhancing in store visibility by merchandising
Product selling
Handling of inquiries
Preparations of daily reports on the progress of the products
Introducing new products to customers (Explaining to customers the different brands
Engaging with customers to get their feedback concerning our products

CACOLA COMPANY JAN 2024 – MARCH 2024
Position: Brand Ambassador
RESPONSIBILITIES
Product selling
Handling of inquiries
Enhancing in store visibility by merchandising
Preparations of daily reports on the progress of the products
Introducing new products to customers (WTF)