SONIA MMBWANGA

As an accomplished and results-oriented professional with ten years of experience driving successful marketing initiatives and campaigns to propel brand exposure and growth, I possess a wide range of knowledge and skills that will allow me to contribute toward the success of your organization.

I hold a Master’s in Business Administration- Strategic Management from Kenyatta University, a bachelor’s degree- 2nd class upper division in Marketing from Kabarak University and I am currently pursuing a CIM-Professional diploma in marketing from Simon Page College of Marketing.

I am an integral member of the marketing and brand management team at Consolidated Bank of Kenya. I have experience in coordinating marketing campaigns, brand promotion efforts, event management, market research, and reporting while realizing consistent excellence in media and community relations. My background includes providing excellent customer experience and supporting the head of marketing in successfully conceptualizing and implementing innovative marketing plans to drive market impact. 

I collaborate dynamically with my peers, seniors, and cross-functional teams on a range of marketing projects while demonstrating effective communication, leadership, research, and time management abilities. My proven success in achieving marketing goals and objectives, along with my expertise in implementing strategic initiatives and plans throughout the marketing cycle, will contribute immensely to the success of your company.

January 2021 to date
Position: Senior Officer in charge of Customer Experience, Marketing & Brand Management
Overall Purpose: Based at Head office with the aim of spear heading customer experience , leading the bank’s service champions and drive the Banks marketing & brand management strategy

July 2017 to December 2020: Consolidated Bank of Kenya Ltd
Position: Marketing and Brand Management Officer Overall Purpose: Responsible of coordination of all marketing and social media activities of the Bank, running marketing campaigns end-to-end in a view to achieve clear business and marketing objectives within given time frames and allocated resources

2012 November to June 2017: Consolidated Bank of Kenya Ltd
Position: Customer Service Advisor Overall Purpose: Act as Brand ambassador" for the bank, instrumental in providing best-in-class customer service and transaction support to customers.

2009 July -2012 May: Barclays Bank of Kenya
Position: Direct Sales Representative

CIM- Professional Diploma in Marketing- Simon Page College of Marketing (July 2022 to Date )
Master’s in Business Administration – Strategic Management , Kenyatta University (July 2022)
Bachelors of Commerce- Marketing - Kabarak University (November 2009)
Certificate in Level one French - Alliance Francais ( June 2006)
Kenya Certificate of Secondary Education.
Bunyore Girls’ High School
Mean Grade: B