Ann King'ori

Customer Service representative with over two years of experience in telephone customer service, including sales, technical support and customer care. Familiar with major customer service software, conflict resolution and possess a positive attitude. Aiming to use my proven skills to effectively fill the customer service role in your company.

I am an enthusiastic, self-motivated, reliable, responsible and hard working person. I am a mature team worker and adaptable to all challenging situations. I am able to work well both in a team environment as well as using own initiative. I am able to work well under pressure and adhere to strict deadlines.

Oct 2021- Present                          FRONT OFFICE REPRESENTATIVE| Paycheck HR services Limited.
• Handle 50+ calls daily, with duties including retrieving customer data, presenting relevant product information and assisting customers to their satisfaction.
• Make billing enquiries for the company and following up to ensure the payments are made.
• Welcoming clients to the office and offer them assistance where deemed necessary.
• Making of daily reports of the clients met needs and suggestions.
May 2020- Sept 2021                CUSTOMER CARE SPECIALIST| H. c. c Horizon Contact Center
• Handled 90+ calls daily, with duties including signing up new customers, retrieving customer data, presenting relevant product information, and cancelling services.
• Received an average 85% customer satisfaction rating, 15% higher than the company average.
• Ranked employee of the month at least thrice during my service at the company.
• Suggested a new tactic to persuade cancelling customers to stay with the company, resulting in a 5% decrease cancellations.

Jan 2020-March 2020             FRONT OFFICE REPRESENTATIVE| The Nairobi National Park Call Center
• Handled 50+ calls daily, with duties including responding to customer distress calls concerning animals and Human wildlife conflicts issues.
• Made daily reports for the callers and their issues, followed up to ensure clients are assisted to their satisfaction.
• Informed callers of the charges and requirements for visiting different game parks and reserves in the country.
• Interacted with my clients via social media and other platforms to ensure all their needs are met.
 

December 2012
Kenya Certificate of Primary Education
Phoenix Lakeview School
Naivasha, Kenya.

December 2016
Kenya Certificate of Secondary Education
Kitengela Girls High School

September 2017
Certificate in Nature Interpretation and Tours Administration
Kenya Wildlife Service Training Institute
Naivasha, Kenya