Ann Betty Gacheri

Tourism manager

Tourism / Travel / Hospitality

Chuka

Services provided

Dedicated to the achievement of the highest professional standards and service delivery in the hospitality
industry through continuous learning and development and inspiring fellow team members through example. An
energetic, ambitious all round professional who has developed mature and responsible approach to any task that
I undertake, or situation that I am presented with. I am excellent in working with others to achieve a certain objective in time and with excellence. I am focused in bringing quality customer service to the administration
and general public.

Career Objective

In addition to my experience and personal qualities, I am also reliable and dependable and often seek new
responsibilities within a wide range of employment areas. I desire to work with a highly competitive and dynamic
organization specializing in providing quality standard to enable me gain exposure in shaping me to face current

Voter registration clerk

Receptionist

Waitress

Tourism manager

Executive housekeeper

Housekeeping supervisor

Front office operator

Approximate rate: KSh1,000 per hour

Experience

PEARL OF AFRICA HOTEL 1st December 2017 - 26th July 2018
Housekeeping department (uniform custodian/supervisor
● Responsible for accurate coordination of all the hotel staff uniforms liaised with department
heads on day to day uniforms related issues
●Successfully worked to strict timelines
●Reported findings of uniforms of every staff in the hotel to senior management.

PEARL OF AFRICA HOTEL; July 2018 - 1st Dec 2018
Front office department (Telephone operator]
●Answer incoming calls and provide callers with the requested information.
●Handle customer inquiries and complaints in a polite and professional manner.
●Transfer calls to appropriate personnel or department
●Assist customers in placing orders.
●Take messages and forward them to relevant parties.
●Maintain records of customer’s interactions and transactions.
●Ensure customers’ satisfaction by providing accurate information in a timely manner.
●Follow communication procedure and standards.

MAASAI ECO LODGE [KAJIADO COUNTY} 7th Dec 2018 -1
st Dec 2019
Waitress/ Receptionist
●in charge of welcoming guests to the lodge
●presenting the menu to the guests and explaining to the whenever necessary
●setting up the meeting room and dining area
●on occasional days taking up the receptionist’s roles
●Manage guests bookings and reservations
●Keep a tidy and orderly workspace

THE NELION HOTEL: 2nd Dec 2019 – 7th Aug 2020
Executive Housekeeper:
●Assign housekeeping tasks.
●Create staffing schedule.
●Provide orientation and training.
●Offer high quality customer service
●Manage inventory and order supply.
●Issue supplies and equipment’s to staff.
●Help in hiring new staff ,recommend transfers, promotions and dismissals.
INDEPENDENCE ELECTROL BONDARIES COMMISSION: 7th Sep 2021 – 2
nd June 2022
Voter Registration Clerk: in charge of registering new voters and performing other official duties given by the Voter registration officer {VRO}
Voter registration clerk: 4th Feb 2022- 7
th March 2022
Independent Electrol and Boundaries Commission
Voter Registration clerk
Voter verification clerk :4th May 2022-2
nd June 2022 Independent electoral and boundaries commission Voter verification
clerk
In charge of voter’s verification using biometrics and performing any other duties given by my supervisor.