ABIGAEL CHEROTICH

To the Hiring Manager,
My attention was drawn to a job advertisement for a call centre
agent, an opportunity I would like to express my interest in.
As an experienced customer care call agent and telemarketer, I
have had the opportunity to cater to institutions within various
industries for a cumulative period of over two years as included
in my CV .
Some of my notable achievements include:
● Exceeding sales expectations and forecasts consistently in
three months and earning employee of the month.
● Managing a large influx of up to 250 calls on a day to day basis.

At your earliest convenience, I look forward to hearing from you
to discuss my credentials and how my experience and
qualifications can help your company reach its goals.
Sincerely,
Abigael Cherotich.

Customer Care Call
Agent
Emerald Freight International Ltd
May 2022 -
Responsibilities
● Inputting, maintaining and updating accurate CRM
records in designated databases.
● Answering outbound calls.
● Providing customer service via outbound calls.
● Taking and processing customer orders.
● Followed communication templates to upsell and cross
sell customers on products..
● Obtained caller information for future updates.
● Identifying and escalating priority issues within and
outside the company to management.
● Negotiating with clients on behalf of the company.
● Utilised response scripts to follow up on converting
clients.
● Evaluated and conducted risk management in
compliance with safety regulations.

Debt recovery agent
Finley International Limited
Apr 2021 - Feb 2022
Responsibilities
● Management of databases to provide customers with
correct account details (loan amounts).
● Maintained data integrity by keeping customer
information confidential.
● De-escalated situations involving uncooperative clients.
● Prepared approval requests for negotiated payment
statements.
● Prepared and maintained monthly collection reports,
updates and status.
● Followed appropriate call templates / scripts to advise on
debt payment.

Clerk (Merchandising
department)
Mega Apparels
Oct 2019 - Mar 2021
Responsibilities
● Collection of raw data and processing them.
● Day to day office tasks.
● Creating records of the day to day workloads.
● Arranging /coordinating meetings.
● Compiling and presenting daily, weekly and monthly
reports.

Diploma,
Business Information
Technology
2017 - 2019
Kiriri Women's University of Science
and Technology