Best professionals offering call center agent services in Thika

Service in Thika, Nairobi Area

Professional Requirements

To perform the call center agent service, professionals must have excellent communication skills, both written and verbal, and be able to handle customer inquiries and complaints in a professional manner.

Recommended Accreditations and Certifications

Industry professionals should consider obtaining certifications such as Certified Call Center Professional or Certified Customer Service Representative to demonstrate their expertise and commitment to the field.

Tips for Choosing the Best Service Provider

When selecting a call center agent, clients should look for professionals with experience in the industry, excellent communication skills, and a strong understanding of customer service principles.

Questions to Ask Professionals Before Hiring

• What experience do you have working in a call center environment?
• How would you handle a difficult customer?
• What certifications or training have you received in customer service?

Useful References

The International Customer Service Institute and the Customer Service Institute of America are reputable organizations that provide training and certification programs for customer service professionals.

Average Prices for the Service

The average daily fee for a call center agent in Thika, Nairobi Area is around KES 1,500.

However, prices can vary depending on the location and the level of experience of the professional. For example, in Nairobi, the average daily fee is around KES 2,000, while in Mombasa, it is around KES 1,200.

To request a quote for a call center agent, clients can contact a platform that connects professionals with clients in need of their services. The platform will then match the client with a suitable professional based on their requirements and budget.

Fees for Call Center Agent freelancers

The average daily fee for an experienced call center agent is KES 1,500.

The fee varies depending on the city in which the freelancer is located. For instance, the average daily fee for a call center agent in Nairobi is KES 2,000, while in Mombasa it is KES 1,200, or in Kisumu it is KES 1,800.