HAGAR Cherono

 I am a seasoned, enthusiastic, motivated, and knowledgeable customer service agent who is always optimistic and strives to achieve both my personal and organizational goals.
Currently, I am working at CCI Kenya as a call center agent. 
The specifics of this role included:
· Complaints and query handling 
· Customer retention through excellent customer service
· Support the team in the absence of the team leader
As an agent, I am the go to person and a favorite to many customers at CCI Kenya Metro by T-Mobile.  I always strive to ensure that customers feel welcome and gain insight from customized conversations whilst working to resolve their queries. 
Through the years, I have worked with major brands including Entukei,Nation media and Senik communication. I have attached my Resume for your review. 
I would be grateful for the opportunity to display my abilities further at a personal interview.

Feb 2022 to Date
Customer Service Agent
CCI(METRO BY T-MOBILE)
Duties:-
● Manage large amounts of incoming phone calls.
● Identify and assess customers needs to achieve satisfaction.
● Build sustainable relationships and trust with customer accounts through open and interactive
communication.
● Provide accurate , valid and complete information by using the right methods.
● Handle customer complaints , provide appropriate solutions and alternatives within the time
limits: follow up to ensure resolution.
● Keep records of customer interactions , process customer accounts and file documents.
● Follow communication procedures,guidelines and policies.
● Take an extra mile to engage customers. 

October-November 2021
Generation Programme Kenya
Certificate in Digital Customer Service