Best professionals offering customer support associate services in Nairobi

Customer Support Associate in Nairobi, Nairobi Area

Professional Requirements

A customer support associate in Nairobi, Nairobi Area should have excellent communication and interpersonal skills, both written and verbal. They should be able to work effectively in a team, be adaptable to changing situations, and have a high level of emotional intelligence.

Recommended Accreditations and Certifications

Industry professionals in customer support should consider obtaining certifications such as the Certified Customer Service Representative (CCSR) or the Certified Support Professional (CSP). These certifications demonstrate a level of expertise and commitment to the field.

Choosing the Best Service Provider

When selecting a customer support associate, consider their experience working with clients from diverse backgrounds, their ability to resolve complex issues, and their knowledge of industry-standard tools and technologies.

Questions to Ask Professionals

• What experience do you have working with clients in Nairobi, Nairobi Area?
• How do you handle difficult or high-pressure situations?
• What tools and technologies are you familiar with, and how do you stay up-to-date with industry developments?

Useful References

For more information on customer support, consider consulting the following resources:

National Customer Service Association

International Customer Service Institute

Average Prices in Nairobi, Nairobi Area

The average hourly rate for a customer support associate in Nairobi, Nairobi Area is between 50 and 100 KES, depending on experience and qualifications.

Requesting a Quote

When requesting a quote for customer support services, be sure to provide detailed information about your needs and requirements. This will enable the service provider to provide an accurate and competitive quote.

Fees for Customer Support Associate freelancers

The average daily fee for the experienced freelancers is 200 KES.

The fee varies depending on the city in which the freelancer are located. For instance, the average daily for a Customer Support Associate in Nairobi is 250 KES while in Mombasa is 220 KES or in Kisumu is 200 KES.