Best professionals offering customer services representative services in Nairobi

Customer Service Representative in Nairobi, Nairobi Area

Professional Requirements

To become a successful customer service representative, one needs to possess excellent communication skills, both verbal and written. The ability to remain calm and composed under pressure is also essential.

Industry professionals in this field often have a degree in business, marketing, or a related field. Relevant certifications such as the Certified Customer Service Representative (CCSR) can also be beneficial.

Recommended Accreditations and Certifications

While not mandatory, having the following accreditations and certifications can give you an edge in the industry:

• CCSR - Certified Customer Service Representative
• CSS - Certified Service Specialist

Choosing the Best Service Provider

When selecting a customer service representative, consider their experience, communication skills, and ability to resolve issues efficiently.

Questions to Ask a Professional

• What experience do you have in customer service?
• How would you handle a difficult customer?
• What is your approach to resolving customer complaints?

Useful References

For more information on customer service, consider the following resources:

• Customer Service Institute of America
• International Customer Service Institute

Prices for Customer Service in Nairobi, Nairobi Area

The prices for customer service representatives in Nairobi, Nairobi Area vary depending on the provider and their level of experience.

On average, a customer service representative in Nairobi can charge between 50 and 100 KES per hour, depending on their qualifications and experience.

Here are some average prices for customer service in different cities in Kenya:

• Nairobi: 50-100 KES per hour
• Mombasa: 40-80 KES per hour
• Kisumu: 30-60 KES per hour

Requesting a Quote

When requesting a quote for customer service, provide the platform with the following information:

• Location: Nairobi, Nairobi Area
• Service required: Customer Service Representative
• Duration of service: [insert duration]

Once you have submitted your request, the platform will match you with a qualified customer service representative who will contact you to discuss the details of the service and provide a quote for their services.

Fees for Customer Service freelancers

The average daily fee for the experienced freelancers is 200 KES.

The fee varies depending on the city in which the freelancer are located. For instance, the average daily for a Customer Service in Nairobi is 200 KES while in Mombasa is 180 KES or in Kisumu is 150 KES.