Special, Global Markets Digital at - Nairobi, Kenya - Standard Bank Group

Description

Standard Bank Group is the largest African banking group by assets offering a full range of banking and related financial services.

"Africa is our home, we drive her growth" Our vision is to be the leading financial services organisation in, for and across Africa, delivering exceptional client experiences and superior value.

Job Purpose:

To provide specialist service across segments, to maximize GM revenue and achieve high client service quality in line with the Global Markets strategy and within the defined risk parameters and regulatory requirements.

Responsibilities

Support in development and implementation of digital strategies as driven by customer and value chain initiatives.
Support in the conceptualization and development of new Channel products within each CVP (Customer Value Proposition).
Driving channel performance and growth, adoption, and Usage.
Identification of new revenue streams for channels and closure of all revenue attrition - existing and potential.
Interface with key stakeholders including Information Technology, Operations, Training, Distribution and Marketing to ensure objectives are met.
Manage the successful delivery and integration of alternative channels, both physical and digital distribution.
Provision and analysis of effective management information.
Continuous review of channels to ensure that it reflects the target market and supports business goals
Review of Channels applications and onboard processes to ensure that it reflects the target market
Deep understanding of the Channels continuum across segments – entry products, core products, secondary/cross sell products, product, and channel migrations,
Responsible for increasing Channel knowledge amongst Sales and Frontline Teams which includes training solutions & sales tools.
Any other duties as agreed with management

Qualifications
Minimum Qualifications


Type of Qualification:
First Degree

Field of Study:
Business Commerce/Computer Science

Type of Qualification:
First Degree

Field of Study:
Finance and Accounting

Experience Required

Macro Generic

Global Markets Client Experience
1-2 years

Strong knowledge of relevant asset classes, products and services, client sectors, market trends and competitor awareness in the region, in addition to the risk and regulatory environment.

Deep understanding in specialist area.
3-4 years

Good knowledge and experience of digital transformation and CRM platforms and capabilities along with working insights within the technology environment, with domain expertise from a channel and platform perspective.

Good understanding of products and channel capabilities within Financial Services, acquired through experience in a client facing role such as in Operations, Services or Client Experience.

Additional Information


Behavioral Competencies:
Challenging Ideas
Developing Expertise
Embracing Change
Following Procedures
Generating Ideas
Interpreting Data
Inviting Feedback
Making Decisions
Producing Output
Showing Composure
Team Working
Upholding Standards


Technical Competencies:
Client Retention
Continuous Improvement
Customer Understanding (Business Banking)
Data Driven Digital Marketing
International Market Knowledge
Product Knowledge (Business Banking)