Dispatcher - Nairobi, Kenya - Express Impress Car Hire Ltd

Description

Key Responsibilities

Control duties

• Ensuring that vehicles are dispatched on time

• Tracking the vehicles to avoid unnecessary movements

• Placement of future bookings

• Giving clear instructions to drivers on pick – up and dropping points

• Handling any complaints or request for information from clients/visitors

Administrative

• Receiving the incoming calls and responding to clients' emails

Reporting

This position involves preparing the following reports:

• Dispatch Reports

• Vehicle allocation reports

• Job distribution reports

• Accident and Incident reports

• Vehicle positioning reports

• Performing any other duties assigned

Key Relationships

Direct Reports to this Position

• All Drivers

Knowledge and Experience Required for this Role

• Diploma Certificate in any relevant field

• 1-year working experience

• Ability to analyse and interpret geographical information will be an added advantage

• Basic tracking skills

• Proficient in computers

• Ability to thrive under work-related pressure

Competencies required for this Role

• Excellent customer care skills

• People management skills

• Communication skills

• Ability to work in a team