Service Advisor- Car Care - Nairobi, Kenya - Peach Tech Limited
Description
ABOUT THE COMPANY
Peach Cars aims to revolutionize car ownership across Africa. We've launched a marketplace purpose-built to connect buyers and sellers in new and exciting ways,
and have our sights set on bigger and better things leveraging cutting-edge technology, robust offline operations, and customer service excellence to build a customer-focused ecosystem around buying, selling, owning, and maintaining cars.
JOB SUMMARY
Requirements:The successful candidate should:Have a diploma in accounting or customer service or equivalent.Relevant experience in the automotive industry.High level of accuracy and speed.Be a good team player and an effective communicator.Be a problem solver.Have great customer service skills.
RESPONSIBILITIES
Understand customer needs and coordinate with the internal team to ensure customer requests are fulfilled.Result: Complete data about the car and the customer enables the team to fully meet customer expectations.Schedule bookings for maintenance, servicing, or diagnostic inspection for our customers.Result: All customer requests are scheduled with full information in the CRM.Receive all customers and ensure they check in and check out properly.Result: All cars received for service in our garage have duly filled check-in and checkout forms filed.Use knowledge of our services to sell to past and current customers.Result: Existing customers return for additional services; make referrals to new customers.Consult with Technicians regarding necessary repairs and possible alternatives, and relay the information to customers. Additionally, liaise with the parts consultant and workshop supervisor to ensure timely parts ordering.Result: Service advisor is fully informed on repairs, and the right parts are sourced timely.Ensure all customers receive timely updates on their car's status through phone calls, messages, and emails.Result: Customers are informed about the work being done, confident in our ability, and follow-ups are done post-repairs for job satisfaction.Facilitate all inbound payments from clients, providing quotations and invoices and following up with the finance team for confirmation.Result: All customer accounts are settled within required timeframes, and quotations meet both customer needs and Peach business interests.Ensure proper and accurate documentation and record-keeping.Result: Complete records and documentation on all cars and customers filed physically and digitally.Track and update all customer information on various team trackers such as CRM and Main Business tracker.Result: All customer and car information recorded in CRM, car care business tracker, Google Drive, and hard copy filing system.Assist Peach Technicians in keeping inventory of car care tools, standing in for Parts Consultant and managing tool and consumables inventory.
REQUIRED SKILLS
Application programming interfaces (API), Database query languages (SQL, others), Programming
REQUIRED EDUCATION
Diploma, Associate's degree
