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- Review current customer service processes and collaborate with senior management to decide how existing processes could be improved.
- Work with new hires to train them on the company's customer service procedures and policies.
- Implement new training techniques and apply learning structures to training sessions to maximize the benefit of training sessions for new and existing employees.
- Work with management to discuss and implement various training methods and matrixes.
- Keep a record of who has completed training and when.
- Organize and conduct refreshment training when needed.
- Train all employees on new procedures relating to customer service.
- Strive to improve the companies' level of customer service in line with service delivery agreements and KPIs.
- Bachelor's degree required, advanced degree a plus
- Higher Diploma in Human Resources Management
- Member of Institute of Human Resource Management IHRM or relevant professional body
- Exceptional organizational and administrative skills, at ease with abundance of details and complexity, yet mindful of big picture, ability to handle multiple tasks, prioritize them, and carry them out independently
- Strong computer and analytical skills; proficient with Excel and Power Point.
- Strong client services orientation; professional services experience a plus
- Strong communication skills
- Ability to maintain high level of confidentiality
- In-depth Knowledge of Labor laws and Human resources best practices
- Proficiency in Technology and flair of the automation
- Knowledge of HR automated Systems and Databases
- A unique experience in an entrepreneurial, yet structured environment
- A unique opportunity of having strong impact in building the African e-commerce sector
- The opportunity to become part of a highly professional and dynamic team
- An unparalleled personal and professional growth as our longer term objective is to train the next generation of leaders
KE - HR Operations Specialists - Nairobi, Kenya - Jumia
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