Client Relations Manager - Nairobi, Kenya - M.P Shah Hospital
Description
ABOUT THE COMPANY
M.P. Shah Hospital is a Social Service league Hospital which has been in existence for the last 83 years, as a 'not for profit' organization. The Hospital has one single social objective of providing quality, affordable health care services to the community at affordable costs. It is a multi-super-specialty, state-of-the art, tertiary care hospital with a current capacity of 210 fully operational beds, 30 dedicated critical care beds, 10 renal dialysis units and 12 chemotherapy units. It provides all the modern out-patient and in-patient facilities with dedicated pavilions/ wards, specialty clinics, advanced radiology, pathology and Cath lab operations. We are going through exciting times of development and redefining the way health care is delivered in East and Central Africa region.
JOB SUMMARY
Qualifications & Requirements:1. A minimum of a Bachelors' degree in Business Administration or any other related field.2. At least 5 years' working experience in a similar role, in business development and team management. Experience in the Health Industry is preferred.3. Should also possess/demonstrate the below competencies:
• Good analytical and negotiation skills.
• Customer orientation and ability to adapt/respond to different types of characters.
• Excellent interpersonal and presentation skills.
• Ability to multi-task, prioritize, and manage time effectively.
• Excellent Public Relations and Relationship building acumen.
RESPONSIBILITIES
1. Business Development – Will develop, implement, and deliver business development targets as pr the sales plan by mapping and reviewing prospects, attending pitch meetings and reviewing engagement contracts. The job holder will also conduct regular need-based market research to gather relevant data in order to analyse products, services, competition and trends.2. Client Relationship Management – Will establish and maintain business relationships with consultant doctors and medical fraternity, insurance companies and corporate clients.3. Communication and reporting – This will entail effectively communicating and promoting products, services, packages, plans, features and benefits to the existing and prospective clients. The job holder will also compile and maintain reports as necessary for decision meaning.4. Team Management – The successful candidate will guide and supervise the client relations team to accomplish their tasks and meet performance targets.
REQUIRED SKILLS
Conflict and complaint resolution, Customer service, Leadership skills, Customer support, CRM systems
REQUIRED EDUCATION
Bachelor's degree