ICT Intern at - Nairobi, Kenya - Micro Enterprises Support Programme Trust (MESPT)

Description

The overall objective of the Micro-Enterprises Support Programme Trust (MESPT) is to promote economic growth, employment creation and poverty alleviation through support to enterprises.

MESPT works with intermediaries that provide financial or business development services to improve the performance of enterprises.
Role Purpose

This role is responsible for assisting in the management and administration of the Virtual environment, Enterprise backup, Email communication, Office 365, Data Centre, Disaster recovery site, SharePoint, domain services, Active directory, printing, Helpdesk system, end user support software deployment & patch management.

The successful candidate will work closely with the ICT Team.
Key Responsibilities and duties

Support the administration, maintenance, monitoring, and accessibility of all information systems including but not limited to; Servers (physical and virtual), Microsoft 365, SQL databases, financial systems, Administration systems, staff portal, cloud applications and other IT systems that support MESPT Operations
Assist in Administering and managing user accounts including remote and mobile device users. Assist in Creating and assigning appropriate system roles and system access permissions as defined and signed-off by the business.
Contribute to resolving system administration and support requests raised on the helpdesk.
Collaborating and supporting various programmes in their digitization projects.

Assist in training end users on various systems and preparing end user training materials in form of videos or standard operating procedures.

Maintain a high level of internal and external customer satisfaction and product quality.
Assist to build and run cloud infrastructure and services primarily in a hybrid on-premises/Azure cloud environment.
Contribute to resolving support issues with a focus on root cause analysis to reduce recurring issues.

Assist in providing solutions to technical issues or requests which could involve developing a work-around, working with business to propose new and alternative operating procedures, producing additional documentation, or escalating requests to software vendor.

Support in Coordinating, executing and documenting systems change requests.
Assist to perform preventive maintenances for server infrastructure as per the schedule.
Contribute to performing system installations, systems upgrades, systems migration and rollout of new software patches and updates.
Assist in administration of IP Telephony /Phone system administration, printers and secure access control and related security systems (CCTV, Biometric Access)
Any other duties as assigned by the Supervisor from time to time

Requirements
Knowledge, Experience and Skills

At least three months attachment in a busy IT environment
Knowledge in domain management and Active directory services.
Knowledge in Microsoft 365 administration.
Knowledge and skills in Windows server setup and administration.
Knowledge and working experience with administration of database systems, especially MS SQL Server.
Knowledge in VMWare – virtualization technology.
Thorough knowledge of Microsoft licensing requirements.
Knowledge in networking (LAN, Wireless LAN, VPNs etc), (Firewalls, Routers, and switches)
Knowledge of TCP/IP Architecture and OSI Model.
Knowledge of using and managing IT Helpdesk systems.
Troubleshooting and problems solving skills in a Windows based environment.
Good problem-solving skills and willingness to constantly renew required knowledge.


Qualifications/Other:
Bachelor's degree in computer science or any IT related field.
Office 365 Administration or related Microsoft Certifications.
LAN/WAN Certifications like CCNA
VMWARE Certified professional.

Behaviour

Positive, energetic self-starter with a high level of personal drive and resilience
Willing to learn.
Demonstrated integrity and of positive attitude.