CRM Developer at - Nairobi, Kenya - Gap Recruitment Services Limited

Description

Gap Recruitment Services Limited is a leading recruitment firm in Kenya where International and local companies find just the right fit talent.

Job Purpose:

We are looking for a highly motivated, qualified, experienced and reputable team player to fill the position of CRM Developer.

Our client is implementing Dynamics CRM across core business areas of the organization and is looking for a highly motivated, qualified and experienced individual who is proficient in this CRM.

Job Summary:
Build solutions and provide administrative support for Microsoft Dynamics CRM
Reviews continuous integration build status and fixes build failures.
Performs exploratory testing to confirm application execution and to identify software deficiencies not covered by automated testing.


Responsibilities:
The CRM developer will act as a technical expert on Dynamics CRM projects (implementations, customizations, migrations, and more).

The individual may be responsible for one or more aspects of the project including extending Dynamics CRM, simple to complex customizations, UI/backend development, integration with other applications and more.

Other responsibilities include configuration, data standardization, and support.
The candidate must be extremely detail-oriented, have the ability to multitask, and be able to prioritize multiple demands in a fast-paced environment
Experience building Dynamics CRM forms, screens, and views, as well as workflows and reports around the customer needs for an interface
Integrate existing systems and services into the CRM architecture.
Ensure timely delivery of services, adhere to quality and meet high levels of customer satisfaction.
Serve as primary system administrator for the CRM environment
Assist in training of new users, and grow the CRM skillset across the organization
Identifying opportunities for improving customer satisfaction through surveys and focus groups
Planning new systems that address any issues with the current systems
Provide documentation of all processes and training as needed
Prepare project plans, identify and resolve issues and communicate project status.
Provide systems support for any changes made to existing business environment.
Translate highly technical specifications into clear non-technical requirements
Any other duty assigned by the G-ICT Manager


Requirements:
Bachelors degree in Computer science, IT or related degree
At least 2 years hands-on experience developing, supporting and administering dynamics CRM
Proficient in Microsoft Dynamics CRM.
Strong experience developing standards-compliant applications using technologies such as HTML, CSS, JavaScript/jQuery, SOAP, APIs, Rest services, Python, JSON and XML/XSL
Experience in programming languages (such as .NET framework, C#, Java, jQuery, JavaScript, XML, XSLT, C/AL) and relational databases (such as SQL Server and MySQL)
Professional Certification in CRM will be an added advantage
Hands-on experience in systems integrations (CRM and other third-party systems)
Hands-on experience in Systems Development and Database administration preferably MSSQL
Excellent interpersonal and communication skills
Project management skills