Warranty Services Assistant at - Nairobi, Kenya - BURN Manufacturing

Description

BURN designs, manufactures, and distributes aspirational fuel-efficient cooking products that save lives and forests in the developing world.

BURN has revolutionized the global cookstove sector by proving the business case for selling a high quality, locally manufactured and unsubsidized cookstoves.

About the role:

Reporting to the Repair Service Coordinator, the Warranty Services Assistant will support in the execution of warranty functions across different markets.

Duties and Responsibilities:
Inventory Control

Preparing forecast of spare parts needed
Requesting, counting, and ensuring proper storage of spare parts
Conducting weekly stock take and preparing a report.
Preparing the restock sheet and supervising the packing and dispatch of spare parts.
Updating Waybill details and following up with technicians on parts received.
Ensuring transfer orders are created and posted Creating Transfer Orders
Reconciliation
Conducting weekly stock reconciliation and preparing a monthly inventory report

Warranty Repairs

Overseeing repairs at Burn Factory and field service stations
Tracking and communicating abnormal failures
Ensuring the relevant templates are correctly updated across all markets.
Updating the daily repairs template and payment report
Collaborating with the CX agent (s) to ensure service orders are created and posted for all markets.
Following up on unreported repairs and correcting technician entries.

Service Station Supervision

Onboarding and initial training of service stations.
Conducting continuous training of service stations on products and processes
Ensuring Training manuals and documents are up-to date.
Equipping service stations with tools needed for repairs and keeping inventory of the same.
Updating the SS Complaints sheet and addressing service station related complaints.
Evaluating service station performance
Preparing Service Station repair invoices
Preparing Field reports
Ensuring Technicians follow the repair process and adhere to set standards.
Communicating challenges experienced by service station personnel.
Any other task assigned.


Skills and Experience:
Degree or Diploma in a relevant field.
At least 2 years of relevant work experience
Experience in Inventory control.
Demonstrated computer literacy with experience in MS Excel, PowerPoint, and Word.
Ability to communicate fluently (both verbal and written)
Self-driven and a team player
Strong analytical and problem-solving skills.
Attention to detail and excellent organizational skills.