Glover Experience Analyst at - Nairobi, Kenya - Glovo

Description

Glovo is a Spanish start-up founded in Barcelona in 2015. It is an on-demand courier service that purchases, picks up, and delivers products ordered through its mobile app. It aspires to be a multi-category lifestyle app with food delivery being the most popular offering
About Job

Join us as a Glover Specialist and become a key member of Glovo's local operations team We offer a challenging and dynamic environment with many opportunities for learning and development.

THE JOURNEY
Communication Strategy Ownership

Develop and execute a comprehensive communication strategy, including creating engaging content, selecting appropriate channels, defining target audiences, and managing communication materials.

Implement effective communication initiatives to foster strong engagement and connection with the riders' community.

Courier Relations and Advocacy

Become the trusted representative and guardian of our couriers, understanding their challenges, needs, and aspirations.
Proactively communicate and address their concerns, acting as their voice within the company.

Community Management and Activities

Bring your creativity to life by generating innovative ideas to build and manage a vibrant community of riders.

Organize and execute community management activities, events, and initiatives to enhance the riders' experience and foster a sense of belonging.

Collaboration with Public Affairs (P.A)

Work closely with the Public Affairs team to enhance the image and reputation of our couriers in the country.

Collaborate on initiatives and campaigns to improve public perception and recognition of our couriers' valuable contributions.

Local Benefits And Perks Negotiation

Identify and negotiate local benefits and perks to enhance the riders' experience and satisfaction.
Collaborate with relevant stakeholders to implement and communicate these benefits effectively.

Guidance and Support

Provide guidance and support to the fleet of couriers through focus groups, attention hours, and other means of communication.

Understand their challenges, collect feedback, and assist in addressing their needs.

Rider Insights Analysis

Conduct periodic reports by analyzing insights gathered from focus groups, surveys, interviews, and other research methods.
Utilize data-driven insights to better understand the riders' needs, preferences, and expectations, driving continuous improvement.

Collaboration With Regional And Global Teams

Work collaboratively with the Regional and Global teams to align strategies, share best practices, and contribute to increasing the company's ROI.

Provide valuable insights and updates on local market conditions and rider feedback.

Courier App Monitoring

Ensure a seamless and user-friendly experience for riders by monitoring and caring for the courier app's aspects.
Collaborate with relevant teams to address any app-related issues or improvements.
Follow up courier app- caring about the aspect of the app

What You Will Bring To The Ride

Bachelor's degree in Communications, Marketing, Business, or a related field.
2-3 years of experience in communication strategy, community engagement, or related roles.
Excellent written and verbal communication skills.
Ability to analyze and derive insights from both quantitative and qualitative data.
Proactive, creative, and results-oriented mindset.
Strong stakeholder management and negotiation skills.
Familiarity with brand management principles and customization to local markets.
Proficiency in conducting focus groups, surveys, and interviews.
Ability to work collaboratively with regional and global teams.
Familiarity with app monitoring and user experience enhancement is a plus.