Senior Safari Planner at - Nairobi, Kenya - Summit Recruitment and Search

Description

Summit Recruitment & Search was established in 2009 to address the recruitment, mass recruitment, executive search, outsourcing and training needs of companies based in Kenya or wanting to enter the Kenyan, East African, South African and African market.

Duties/Responsibilities:
Prepare detailed, articulate and comprehensive itineraries and quotations
Manage the full booking process, from commencement to confirmation
Handling all communication with the agents/guests assigned to you from commencement to completion.
Checking availability for both accommodation and activity and holding space.
Invoicing confirmed safaris and following up payments
Raising vouchers for the confirmed itinerary
Maintaining and keeping proper records of all correspondence
Present, promote and sell products/services using solid arguments to existing and prospective customers
Perform cost-benefit and needs analysis of existing/potential customers to meet their needs
Establish, develop and maintain positive business and customer relationships
Reach out to customer leads through cold calling
Expedite the resolution of customer problems and complaints to maximize satisfaction
Collaborate with colleagues and peers on the sales, marketing and product development teams to improve overall customer experience and satisfaction
Increase overall sales efficiency and profitability through excellent sales strategies.
Engage in the role of mentor to support staff in the team to realise their potential

Requirements

Bachelors degree in Hospitality/Tourism Management or equivalent
7+ years work experience as a Tour Consultant/Safari Planner
Highly motivated and target driven with a proven track record in sales
Excellent selling, communication and negotiation skills
Aptitude to work in a fast-paced and demanding environment
Ability to prioritize effectively, manage time and organise workflow
Potential to create and deliver presentations tailored to the audience needs
Ability to adapt to constant change
Strong relationship management skills
Desire to improve and reflect on feedback provided by managers through the application of KPIs