Key Accounts/ Institutions Manager at - Nairobi, Kenya - Shalina Healthcare

Description

Shalina Healthcare is a market leader in making quality healthcare products affordable and available across Africa.

We achieve this by sourcing from WHO-approved production facilities in India and China and by focusing on our first-class distribution expertise.

Shalina Healthcare is privately owned and part of the Shalina Group.

Job Purpose

To enhance business development, new customer acquisition & market penetration by providing sales leadership, execution & relationship management to achieve set targets.

Ensure Shalina quality and affordable products are available in Key accounts like major public and private hospitals.

Responsibilities

Develop new business with existing clients and/or identify areas of improvement to achieve set sales targets for institutions.
Preparation and timely submission of tender documents as per the tendering procedures and process.

Collaborate with sales team to identify and grow opportunities (Hospital Inclusions) and the marketing team for inputs and branding at the institutions.

Serve as the lead point of contact for all Institution customer account management matters eg. customer statements and debt collection as well as assist with challenging client requests or issue escalations as needed.

Build and maintain strong, long-lasting client relationships so as to develop trusted advisor relationships with key accounts, customer stakeholders like procurement /store incharge and executive sponsors.

Negotiate contracts and close agreements to maximize profits.
Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders
Forecast and track key account metrics including account status, monthly, quarterly sales results.
Prepare sales reports and share on a weekly basis.

Requirements
Qualification and Experience

Bachelors degree in Business Administration, Sales, or relevant field.

Proven work experience as an Account Manager, Key Account Manager, Sales Account Manager, Junior Account Manager, or relevant role.

Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization, including executive, C-level, and Government.

Vast pharmaceutical products knowledge
Familiar with the Pharma market trends and product lines
Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail.

Key Skills

Excellent listening, negotiation, and presentation abilities.
Strong verbal and written communication skills.
Solid leadership and people management skills
Good organization and Time Management skills.