Program Manager at - Nairobi, Kenya - Technobrain

Description

With operations in Africa, USA, UK,India and UAE, Techno Brain is the first indigenous African company to be assessed at CMMI Level-5, achieving highest quality standards for software development.

Currently operating in 21+ countries, creating 1200 high tech jobs in the continent, Techno Brain has achieved leadership positions in areas such as Public Financial Management, Digital Identity Management, Tax & Customs, IT Training, Business Process Outsourcing, host of e-Government solutions and Digital products.

Summary

The role holder plays a crucial role in ensuring the engagement and productivity of employees, meeting project deliverables and Key Performance Indicators (KPIs), managing client relationships, developing, and coaching technical best practices, promoting continuous improvement, and participating in business development activities.

As a team leader, the role holder must have excellent technical skill and subject matter expertise to serve as a coach.

He/she needs to have a passion for developing people, have a strong work ethic, and are able to manage multiple workflows and projects simultaneously.

He/she should also be willing to take up other management responsibilities as required to provide cover or support within the business

ROLE AND RESPONSIBILITIES

Managers will directly manage, support their team(s) to develop, implement and deliver on complex pieces of work within their remit.

Work requirements and tasks will be guided by the department's Standard Operating Procedures (SOP) Manual which is reviewed periodically but will fall broadly in the following Key Responsibility Areas (KRAs):

Technical KRAs


Project Delivery Excellence:
Develop and coach team leads in end-to-end delivery of projects.
Define and enhance SOPs, work assignments, planning and tools to ensure efficiency in delivery.
Define and measure project KPIs in line with customer contracts and expectations.


Stakeholder Management:
Build and maintain strong relationships with stakeholders.
Understand client objectives, anticipate future requirements, and identify value add opportunities.
Create visibility of value delivered to clients.

Growth & Innovation

Build a culture of growth and innovation.
Stay updated on industry trends, emerging technologies, and engineering best practices.
Implement continuous process improvements adopting best practices and innovative solutions.

Leadership KRAs



Performance Management:
Manage employee performance e.g., Weekly/monthly continuous performance discussions and provision of feedback.

Translate strategy into executable plans while motivating your team with clear direction by setting clear goals and KPIs each quarter.

Succession Planning:

Develop the next leadership bench in your team through identifying and working with HR in developing your team's talent potential e.g., coach, mentor and facilitate development of direct reports.

Behavioral Role Model:

Emulate Techno Brain corporate values through your behavior through rewarding and voicing support for good behaviors as much as you reward technical competence.

Team
Engagement:
Engage employees and manage diversity within the workplace by encouraging and personally participating in employee engagement activities.


KEY PERFORMANCE INDICATORS
Technical

100% Successful completion of projects within the set schedule & budget
100% Achievement of project SLA's/KPIs as per project definition
100% Adherence to the set policies and procedures
Customer Satisfaction minimum 4 out of 5
100% Teamwork and cohesion within the project team
100% tracking and closure of issues
100% creation and Maintenance of Quality records
100% compliance on reports (weekly/monthly customer reporting and monthly customer review; internal monthly/quarterly MIS reports to management)
100% testimonial received from all closed projects
At least 90% score on process audits (PCR)

Leadership



Performance Management:
Evidence of no. of performance conversations per week/month with individuals in team

Succession Planning:
% of high potential individuals identified for succession planning in team.

Behavioral Role Model:
% of cases, warnings or issues arising from the team members.

Engagement:
% of team-building activities and positive feedback received during HR Connect


PERSON SPECIFICATIONS
Academic Qualifications

Master's degree in related field from a recognised university is desirable.
Bachelor's degree in business or a related field

Professional Qualifications

Relevant professional qualification.
Member of a relevant professional body

Experience

A minimum of five years of software development program management experience.
Strong technical background with proficiency in technologies the software development and/or cloud.

Prior experience in project management or the related area for either a large account or multiple accounts across various geographies.

Offshore experience (should have managed a large enterprise accounts or multiple small and medium sized accounts) and
Graduate / Post Graduate degree with Computer science or related specialization.
PMP Certification or Program management certification is a plus.

Experience at customer site as onsite manager or any leadership initiatives assumed corporate level or at any Strategic Business Unit/vertical/functional level, with a proven success.

Fixed Price project management, with SLA based delivery.
Multi-vendor / SI Program management experience.
Well-versed with quality management processes.

Personal Attributes

Demonstrate high levels of integrity.
Decision making.
Ability to interpret long term plans, programs and budgets developed senior management level.
Interpersonal and leadership skills.
Business/Financial Acumen, Business Savvy, Innovative.
Project management skills.
Ability to develop plans, programs, SOPS, and coordination of workflows.
Strategic management skills.
Commercial awareness and excellent networking across the industry
Flexibility and adaptability to change and ambiguity.
Team working skills & diplomacy.
Excellent Management and leadership skills
Proven willingness to develop others potential within their teams.
Strong written and verbal communication skills (technical and nontechnical).
High Emotional Intelligence and enthusiasm needed to motivate a team to performance.
Agile and resilient and shows interest in continuous personal development.


POSSIBLE CAREER PROGRESSION
Can take horizontal steps into the following roles Product Manager, Finance Manager, IT Manager if the following skills and experience are demonstrated in current role:

Ability to deliver projects required scope in time, with the schedule.
Exceptional Client and team management
Demonstrated stretch culture orientation-can handle several assignments
Demonstrate a commitment to continuous learning and multi-dimensional Training/ certification

Can take promotional steps into the following roles General Manager, Deputy Director if the following skills and experience are demonstrated in current role:

9-10 years' experience in project management or the related area for either a large account or multiple accounts across various geographies.

Offshore experience (should have handled a large enterprise accounts or multiple small and medium sized accounts)
Outstanding ability to deliver projects required scope in time, with the schedule
Exceptional Client and team management
Demonstrated stretch culture orientation-can handle several assignments
Demonstrate a commitment to continuous learning and multi-dimensional Training