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- Maintain and support point of sale and back-office systems
- Support new store openings, functionality enhancements and upgrades
- Configure and maintain computers, POS peripherals, handheld terminals and networking equipment in retail stores
- Provide first level support to customers' requests
- Perform diagnostics of customer issues
- Resolve customer issues by troubleshooting over the phone with customer contacts
- Refer customer issues to upper-level support when necessary
- On-site diagnose, repair and upgrade hardware or software as necessary
- Ensure accurate documentation of all calls handled
- Perform follow-up call-backs with customers
- Keep up-to-date on all Service Desk processes and troubleshooting procedures
- University degree in Computer Science or equivalent
- Minimum 2 years of helpdesk support experience is a must; support experience in POS systems will be a plus
- Fluent in English both written and verbal
- Strong knowledge of Windows server/client operating systems, PC hardware and local area networking
- Minimum entry-level knowledge of SQL Server Ability to work in a multinational/multicultural environment
- Ability to fill multiple roles simultaneously
- Able to travel frequently locally and abroad
- Excellent troubleshooting skills
- Excellent customer service and interpersonal skills
- Team player and strong in communication
IT Specialist - Nairobi, Kenya - LC Waikiki
Description
With us, you will be Responsible for:
The candidate we are looking for:
