Senior Client service Consultant at - Nairobi, Kenya - Crystal Recruit

    Crystal Recruit
    Crystal Recruit Nairobi, Kenya

    Found in: beBee S2 KE - 1 week ago

    Default job background
    Full time
    Description

    Crystal Recruit is a boutique recruitment firm that specializes in matching the right talent to the right job opportunities across Africa.

    We go out of our way to find that missing person for your business puzzle
    Summary


    Our client in IT industry is looking for a Senior Client Service Consultant to Provide on-site support to clients and resolve any issues in the client's IT environment.

    Roles

    Set-up and configure firewalls
    Troubleshoot any firewall issues
    Setup of servers as needed
    Assessments of server environments
    Perform server upgrades
    Rebuild and restore servers in the event of crashes
    Perform server maintenance, hardware and software setups and configurations
    Set up desktops for users and configure settings to the client's environment requirements
    Install and configure Windows applications
    Create backups and transfer data for existing users
    Troubleshoot hardware issues and run diagnostics and log tickets with vendors if necessary
    Perform database maintenance and Log files
    Create and maintain database backups
    Implement necessary technology and maintain virtual servers
    Maintain email servers
    Consistently manage own priorities to achieve all deliverables
    Follow any lawful and reasonable instruction from your manager
    Act as part of the team and always assist other members of the team to achieve common goals
    Consistently live and be an example of the Company values

    Qualifications & requirements

    • 5 years of experience working with MCSE, Office 365 and Azure
    3 Years of server work experience
    2 Years of desktop support experience
    ITIL Foundation
    MCSE certification
    Project management experience
    People-oriented and Relationship building skills
    Problem solving, Planning and foresight skills
    Great Communication skills both verbal and written
    Presentation skills
    Knowledge of reporting tools such as Marval, ConnectWise (advantageous)
    Knowledge of analytics tools
    Ability to process, analyses and translate data
    Advanced Microsoft Excel skills