Kenya | Real Time Analyst RTA | Nairobi Based - DF6219 - Majorel Kenya Limited
Description
ABOUT THE COMPANY
Majorel supports clients all over the world to successfully shape their customer relationships. More than 79,000 employees in 41 countries over 127+ sites design and implement customized solutions for this purpose (For updated numbers refer Majorel website ).
We create amazing customer experiences that people value and we are proud of. By combining talent, data, and technology, we deliver real impact for our partners. Today's rapidly changing world is sometimes challenging for service delivery; But with our spirit of true entrepreneurship, adaptability, and our drive to go further, we view it as an opportunity to innovate by getting the best from people and technology. We constantly strive for the best. We know that doing so is pursuing a moving target. It takes full commitment to go the extra mile. Mutual respect and trust is the hallmark of every successful business, and it's the same at Majorel. We know that challenges are met and ambitions achieved through teamwork: not only amongst our colleagues, but in partnership with our clients too.
JOB SUMMARY
Real Time Analyst
RESPONSIBILITIES
ResponsibilitiesManage the call volume, daily attendance and program break schedulesAssist with creation if metrics and targets for servicesWork closely with the operations team to analyze and help improve their delivery processesGenerate ideas for process and service improvement planningProduce daily, biweekly and monthly internal reportsUse trends and reports to forecast requirementsAssist with projects and other duties as requested or assignedRequirementsDegree in Statistics or any related fieldDemonstrate sound work ethicMust have advanced level Microsoft Excel skills \'96 Including advanced formulas, also Word and ExcelProficiency in R, Python, SPSS, STATA, C++ Proficiency in data visualization toolsAbility to create reports in Excel and forecast resultsAttention to detail and high level of accuracyAbility to multi-task, focus and complete reports for extended periods of timePrevious call centre experience in similar post is desirablePrevious Work Force Management experience is considered an assetAbility to take initiativeFlexible team player with a positive attitudeMust have good time management with the ability to work with minimal supervision and under tight timelinesCapable of managing multiple, simultaneous projectsMust be friendly and professional with a positive attitudeOrganized with the able to quickly and effectively adapt to changeExcellent attendance record and ability to communicate professionally - oral and writtenProblem solving skills: Creative and Innovative - ability to introduce creative ideas into own work and use personal freedom to develop and implement creative ideas and suggestions and take a creative approach to problems.This role will be based in Nairobi.
REQUIRED SKILLS
Project management, Call center operation (customer support), Time management, Python, Big data and data analytics, Leadership skills, High work ethic, Spreadsheet preparation and editing (Microsoft Excel), Problem solving, Data analysis
REQUIRED EDUCATION
Bachelor's degree