Service Supervisor - Nairobi, Kenya - Peach Tech Limited
Description
ABOUT THE COMPANY
Peach Cars aims to revolutionize car ownership across Africa. We've launched a marketplace purpose-built to connect buyers and sellers in new and exciting ways,
and have our sights set on bigger and better things leveraging cutting-edge technology, robust offline operations, and customer service excellence to build a customer-focused ecosystem around buying, selling, owning, and maintaining cars.
JOB SUMMARY
The successful candidate should:Have a diploma in accounting, customer service, or equivalent.Possess relevant experience in the automotive industry.Demonstrate a high level of accuracy and speed.Be a good team player and an effective communicator.Be a problem solver.Have excellent customer service skills.
RESPONSIBILITIES
Provide excellent customer supportUnderstanding customer needs, scheduling bookings, and coordinating with the internal team to fulfill customer requests.Utilizing knowledge of our services to upsell to past and current customers.Consulting with mechanics about necessary repairs and viable alternatives, and effectively communicating this information to customers via phone calls, messages, emails, and in person. Additionally, coordinating with the workshop supervisor to ensure timely ordering of spare parts.Result: Customers are well-informed about the work being done on their car, confident in our abilities, and satisfied with cost and time estimates. The Service Team consistently delivers exceptional customer service, leading to consistent growth in new and repeat customers.Provide support to Service Advisors and Inventory Control AssociatesTroubleshooting and resolving customer issues promptly and professionally.Planning and forecasting jobs, and achieving sales targets.Conducting regular training on customer service and inventory control.Performing regular inventory audits to track usage, identify discrepancies, and minimize waste.Result: Targets are consistently met through proper job planning, forecasting, and achieving sales goals for both new and existing customers.Manage Car Care inbound and outbound payments and reportingFacilitating all inbound payments from clients, including providing quotations and invoices, and following up with the finance team to confirm payments.Tracking and updating all customer information on various team trackers: CRM, Main business tracker.Result: Complete information about cars and customers is recorded at various customer journey touchpoints in the CRM, Business trackers, and Google Drive.
REQUIRED SKILLS
Application programming interfaces (API), Database query languages (SQL, others), Programming
REQUIRED EDUCATION
Diploma, Associate's degree