No more applications are being accepted for this job
- Participate in the development of marketing strategies for new and existing products.
- Participate in ALL monthly Marketing Activities.
- Ensuring clients are properly advised on various services and products to facilitate the approval of loans and reduce bad debts.
- Building relationships with potential and existing clients to ensure client retention and establish long-term trustworthy relations. ("People buy from People they Trust").
- Ensure ALL loan applications meet quality standards i.e. ascertain that all requirements are met for every loan application before forwarding for approval.
- Preparing daily, weekly, and monthly, plans and reports as required.
- Ensuring loan disbursement and collection targets are met; attain approval on new loans.
- Monitoring client accounts and planning for the collection of arrears and repayments that are due.
- Overseeing office equipment maintenance and repair.
- Conduct all client engagements in a manner that ensures compliance with local laws, current microfinance regulations, and internal procedures.
Qualifications and Requirements:
1. Diploma or Degree in a Business-Related Course.
2. Experience of at least 1 year working in Microfinance.
3. Experience in Debt Collection.
4. Must be tech-savvy.
5. Excellent customer service skills
6. Excellent presentation skills
7. Excellent written and verbal communication skills
8. Excellent organizational skills
Relationship Officer - Nairobi, Kenya - i Manage Limited
Description
Region: Rural
Job Overview: