Receptionist - Kisii, Kenya - Avenue Healthcare

Description

ABOUT THE COMPANY

Avenue Hospital was founded in 1995 for the purpose of managing the outpatient department at the Hospital, and to extend medical services to corporate clientele through an innovative concept of Managed Healthcare.
Our Purpose
Our purpose is to maintain and enable health
Our Mission
To provide high quality medical care that exceeds the needs of our clients
Our Culture and Core Values
Respect - For all human beings regardless of financial status, race, tribe, national origin, religious or political beliefs
Service - Providing the best service to our patients, their families, doctors, clients, business partners and staff
Excellence - Continually striving to improve and achieve excellence in the provision of our services

JOB SUMMARY

Person SpecificationDiploma in Front Office/Business Administration/ Health Records, or its equivalent.2+ years' experience in a similar role, preferably in a Hospital set-upCustomer focus and results orientedStrong interpersonal skills, team playing abilities, and communication skills.Highly responsive, ethical and responsible

RESPONSIBILITIES

1.Welcoming and assisting patients with Registration, completing necessary forms and documentation, as well as ensuring that all information acquired is accurate and current.2.Processing admissions and clearing the patient on discharge.3.Communicating with insurance companies for pre authorization, and to verify coverage for services provided by the hospital.4.Ensuring that all the procedures / systems laid down for vetting and ensuring that all clients seeking treatment are followed for the various categories of clients i.e. Staff, GOP's , AHC prepaid and credit/ insurance clients.5.Ensure that all incoming telephone calls are directed or transferred to the respective departments/ offices6.Ensure client satisfaction through quality of service, communication, feedback, escalation and caring attitude, and demonstrate follow-up.7.Ensure that Avenue Healthcare corporate governance policies are adhered to, including preventing, detecting, and reporting any fraud or criminal activities, and Implementing audit recommendations.8.Ensure adequate knowledge of, and compliance to all Avenue Healthcare policies, procedures, and systems, especially policies pertaining to the provision of medical services and finance.9.Maintain patient privacy and confidentiality at all times.10.Any other duty as assigned by the supervisor.

REQUIRED SKILLS

Reporting, Office administration, management, Answering telephones and call management, Office reception

REQUIRED EDUCATION

Diploma, Associate's degree