Claims Analyst - Nairobi, Kenya - APA Life Assurance Company Ltd

Description

Apollo Group (Apollo Investments Limited)was an idea born from the need to harness synergies across the insurance business.

Built on commitment, integrity and innovation, it has risen to be one of the leading financial groups in East Africa.

Apollo Investments Limited (AIL) includes APA Insurance (Kenya and Uganda).

KEY PRIMARY RESPONSIBILITIES

Claim Documentation:
Assist in the collection and verification of claim documents, ensuring that all required information is complete and accurate.
Confirmation of membership, validity, and benefits before processing claims.

Data Entry:
Enter claim data into the company's claims management system, maintaining the integrity and confidentiality of sensitive information.

Record Keeping:
Maintain organized records of claims, correspondence, and documentation to ensure easy retrieval and audit compliance.

Claim Verification:
Collaborate with claims assessors to verify claim details and support the investigation process.

Customer Service:
Offer exceptional customer service by addressing claimant inquiries and concerns professionally and empathetically.

Compliance:
Ensure compliance with industry regulations, company policies, and ethical standards in all claim-processing activities.


REQUIREMENT

ACADEMIC QUALIFICATIONS
Diploma / Degree in any related field

JOB SKILLS AND
REQUIREMENTS

Computer literate
Decision-making, Planning, and organization skills
Good Communication and interpersonal skills
Good analytical skills and keen on details


PROFESSIONAL QUALIFICATIONS
Insurance certificate/diploma


EXPERIENCE
At least 1 year in health claims processing in a large busy organisation