Relationship Manager - Nairobi, Kenya - Gulf African Bank

Description

The genesis of Gulf African Bank (GAB) can be traced back to 2005, when a group of motivated Kenyans envisioned establishing an Islamic bank as an alternative to conventional banking in the country.

By conducting business on the principles of Shari'ah, the bank would provide an ethical and fair mode of banking for all.

Job Purpose:
The Role of a Relationship Manager -Retail is to have a holistic view of all accounts within his/her portfolio, using lead generation & account prioritization to cross sell Bank Products and extract value from said portfolio whilst maintaining /building customer relationship and account information

Key Responsibilities

To ensure growth of Branch Retail Portfolio (NFI, Deposits and assets) through the acquisition of new to bank customers through the Business sales officers and lead generation.

Actively generates referrals to all business partners in the bank to help meet the comprehensive financial needs of entrepreneurs or borrowing entity To ensure acquisition of customers to digital channels
Grow Retail customer portfolio size (Product per customer, Non funded income, deposits and assets) by deepening existing customer relationships
Ensure a clear retention plan for overall portfolio deposits and loans for the segment, to execute this plan in conjunction with Branch Managers
Monitor account planning for all clients that will assist in advising on potential financial solutions based on identified needs
Assist in resolving queries in a timely and appropriate manner
Assist in collaborating with product specialist to deliver effective customer solutions
Ensure fulfilment of minimum customer relationships touch points e.g. 1 visit every quarter and 1 call and email a month a month depended on customer segment
Prepare and submit all reports may prepare management reports summarizing individual and team loan activity
Ensure all customers are on-boarded on a digital platform i.e. Gabpesa, internet banking
To understand business, their life-cycles and the various product offerings that can be given to the customer
To evaluate credit proposals and ensure the credit applications process on a timely basis with the bank's set turnaround times
Maintaining/updating customer data on parameters such as Business turnover/directors details etc.
Ensure all customers engagements are recorded accordingly
To ensure compliance with both internal and external regulatory requirements
To continuously follow business operational and credit policies ensuring their compliance
To safeguard and promote the bank's image with the general public
To assist in other issues aspects such as issue resolution and activities related to credit support and product partners to support our growth strategy

Skills, Experience And Competencies

Bachelor's degree in any field
4-year experience in managing clients
Excellent interpersonal skills
Excellent communication and presentation skills
Deciding and Initiating Action
Delivering Results and Meeting Customer Expectations
Entrepreneurial and Commercial Thinking
Persuading and Influencing
Planning and Organizing
Presenting and Communicating Information
Relating and Networking
Working with People.